Organizations must operate with agility to survive and thrive during periods of change and uncertainty. The modern business environment features fluid challenges and opportunities, particularly those related to the workforce and the organization’s strategic business goals and priorities. Changing conditions might also stem from factors internal to the organization, such as launching a new line of business, pursuing a major digital transformation initiative or deploying labor and other corporate assets in different ways.
The New Age of Employee Engagement Technology
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About the Author
CEO and Chief Research Officer
Mark Smith is the CEO and chief research officer of Ventana Research and drives the company’s global research agenda. Mark is an expert in enterprise software and business technology innovations including the business areas of customer experience, sales and marketing. Mark covers the digital technology innovation areas of artificial intelligence, business analytics, big data, bots and natural language processing, collaboration, Internet of Things, mobile technology and wearable computing.