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The world of work has changed dramatically in recent years, from the types of workers to where, how and when they complete their work, to the ways they are engaged. The pace of this change has been bolstered by the ability of technologies to support it, most notably through the proliferation of cloud-based workforce management (WFM) applications making it easier to connect and communicate, to access and analyze data, and to adapt to meet specific workforce needs much more quickly and economically than possible with legacy on-premises systems. Our approach at Ventana Research is to assess the requirements for vendors’ products using our Value Index according to evaluation categories like Capability and an overall Validation of the customer experience the vendor provides.
As WFM applications have become more sophisticated, so have the requirements of the organizations using them. They have grown far beyond the world of time keeping and schedule making. Today’s systems now provide process automation, self-service, communication, collaboration, planning and analysis, and reporting and system security capabilities related to four major automation pillars: forecasting and scheduling work, absence management, time and attendance, and activity and task management. Our experience and market conversations lead us to believe that by 2024, three-quarters of organizations will have identified use cases that specify HCM system requirements for optimum organizational agility. With WFM systems at the heart of daily operations, it’s important that buyers look for the types of capabilities that will enable that agility.
