The world of work has changed dramatically in recent years, from the types of workers to where, how and when they complete their work, to the ways they are engaged. The pace of this change has been bolstered by the ability of technologies to support it, most notably through the proliferation of cloud-based workforce management (WFM) applications making it easier to connect and communicate, to access and analyze data, and to adapt to meet specific workforce needs much more quickly and economically than possible with legacy on-premises systems. Our approach at Ventana Research is to assess the requirements for vendors’ products using our Value Index according to evaluation categories like Capability and an overall Validation of the customer experience the vendor provides.
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About the Author
VP and Research Director
Quincy Valencia leads the human capital management (HCM) expertise at Ventana Research and guides HR and business leaders in best practices and technology covering HCM applications, suites and platforms, including these specific focus areas: continuous payroll, employee experience, learning management, talent management, total compensation management and workforce management.