A Challenge for the CIO
CIOs face a constant challenge as they deploy resources: they must find the balance between focusing on strategic projects while still performing essential “keep the lights on” activities like user support and applications maintenance. To increase resource time available for more strategic initiatives—the organization’s digital transformation efforts, for example—IT leaders must seek opportunities to reduce or eliminate non-essential workloads.
One step to take for significant potential benefits is to facilitate greater self-reliance within the office of finance in the area of software administration. This is possible for two main reasons.