An Executive Perspective

How can open communications deliver on the vision for seamless digital
work experiences now and in the next 12 months? Can a digital communications platform deliver short-term cost savings that translate into long-term operational efficiencies for work across processes? Read the Q&A.

Mark Smith

CEO and Chief Research Officer
Ventana Research

Mark Smith, is the CEO and chief research officer of Ventana Research and drives the company’s global research agenda. Mark is an expert in enterprise software and business technology innovations including the business areas of customer experience, sales and marketing. Mark covers the digital technology innovation areas of artificial intelligence, business analytics, big data, bots and natural language processing, collaboration, Internet of Things, mobile technology and wearable computing.