Screen Shot 2022-09-26 at 3.16.54 PMThe Benefits of Agents and Experiences

For insurance organizations seeking to improve customer retention, our research finds that the top two priorities are to improve customer engagement and experiences. But the changing nature of customers’ expectations, particularly the increasing number of digital communication channels they choose to use, makes doing so challenging.

Read the eBook now to learn how insurance organizations can understand the challenges of multichannel engagement and the value of customer experience systems.