Research Perspective

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The Employee Experience Train Keeps Rolling

Next Stop: Workforce Management Software

The Employee Experience Imperative

Employee engagement and the improvement of its associated metrics has been a focus for HR executives for years, but a broader approach is now emerging. This new, more impactful vision builds around the central goal of delivering a superior employee experience, which goes beyond traditional engagement efforts like incentive programs, office perks and team-building exercises.

Organizations seeking to ensure superior HR performance now realize that the employee engagement metric is a limited indicator. That’s because having employees who score well on normal measures of engagement is not enough to prevent dissatisfaction, employee churn and other problematic workforce effects. There are two key reasons why focusing on the employee experience is more important than merely considering engagement.


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