Activity
The resort and activity credit will provide any range of relaxation and rejuvenation options. Attendees and guests will have time to relax and reflect by the pools and cabanas, visit Anara Spa or swim and sun at nearby Poipu Beach park. Those interested may also play golf, tennis or participate in other outings. Examine the Grand Hyatt digital concierge now!

Welcome Reception (Appetizers and Cocktails)
Meet us at the Ventana Research Summit registration desk to gain your arrival package, which includes your credentials, detailed schedule and more. The Ventana Research Summit will begin with a welcome reception where stunning tropical views, local appetizers and cocktails combine to deliver an authentic Hawaiian experience.The evening provides all attendees and guests the opportunity to meet each other and each member of the Ventana Research Team.

Inspirational Keynote
Summit Your Potential in Life and Business
Keynote Speaker: John Beede
Climbing to the summit of the world’s seven tallest mountains may seem like an unrealistic feat for most, but for John Beede, it was a milestone and achievement that few have ever accomplished. When the unachievable is achievable, the possibility for each person to reach their desired potential is a matter of shifting one's mindset over the fear of uncertainty. In this inspirational and motivational keynote, John will provide you with the keys you need to unlock your potential to reach the goals you are striving to accomplish in your professional and personal lives. Setting the course for 2025 will require motivation and determination that can be accomplished with purpose and meaning.

Digital Innovation Keynote
Conquering or Losing the Digital War for 2024 and Beyond
Speaker: Mark Smith, CEO & Chief Research Officer
Workforce use of digital technologies like applications and tools has established paths to increased productivity and collaboration, creating a level of readiness that an organization expects. Unfortunately, the reality is that digital transformation has not enabled workforces with the ability to engage effectively, from collaboration to the execution of tasks that interconnect across departments. With a clear view of the state of the technology industry, the question is how to navigate the possibilities of clouds and the integral components that re-imagine the business of people and processes with insights that guide action. Gain a footing across the digital divide and learn how to establish a roadmap and best practices for modernizing the digital innovation required for organizational resilience.

Market Assertion: In 2025, one-quarter of organizations will remain digitally ineffective in achieving the business priorities for customer, product, and people-related processes.

Ventana Research Digital Innovation Panel
Digital Innovation Insights to Guide 2024
Moderator: Jeff Orr, SVP of Products with Robert Kugel, SVP & Research Director and Mark Smith, CEO & Chief Research Officer
In this panel discussion on the digital battles that organizations face, Jeff Orr, SVP of Products will moderate an open conversation with Mark Smith, CEO & Chief Research Officer and Robert Kugel, SVP & Research Director on the challenges that the technology industry has created and solved, and those that should be considered when charting a course forward for your organization. What are the secrets of the technology industry? Why is the next battle beyond digital transformation? Learn the secrets to successfully modernize your organization by unifying teams of people and processes with the applications and technology that truly matter most.

Digital Technology Keynote
Deceit or Destiny in Digital Investments for 2024 and Beyond
Speaker: David Menninger, SVP & Research Director
The necessity to advance the digital technology agenda is not just the responsibility of technology leaders but the entire leadership team and workforce to engage and determine their destiny. To accomplish this requires a transformational leap forward to digital platforms that unify analytics and data with AI and ML utilizing automation and workflow across cloud computing environments. Gaining value requires augmented intelligence in collaborative and conversational computing using mobile devices to establish harmony in workforce experiences that can endure the test of time. With ample technological opportunity, including the augmented reality of business and lightning fast digital events in every part of your organization, the question is how to carefully craft a path that can help you move forward.

Market Assertion: Through 2024, two-thirds of organizations will realize that the digital technology used for operating virtually for business continuity is ineffective in supporting organizational resilience.

Ventana Research Digital Technology Panel
Digital Technology Insights to Guide 2024
Moderator: Jeff Orr, SVP of Products with Robert Kugel, SVP & Research Director and David Menninger, SVP & Research Director
In this panel discussion on the truth and barriers to exploit digital technology, Jeff Orr, SVP of Products, will moderate an open conversation with Robert Kugel, SVP & Research Director, and David Menninger, SVP & Research Director, on the challenges the technology industry needs to overcome in order to navigate the troubled waters of cloud computing in organizations. The bloat of debt that has been established is an essential topic to address during this discussion. Assembling the ingredients and cookbook for your organization is possible with knowledge about what is required or optional to advance the business of digital technology.

Digital Innovation Session #1
Digital Excellence in Customer Experiences for 2024
Speaker: Keith Dawson, VP & Research Director
No matter where you look in an organization, the challenges that sustain throughout the revenue-to-customer processes are exasperated through applications that have not been streamlined by design or through a lack of modernization. While the path toward expected customer experiences might seem simple, they are complicated by less than streamlined applications across marketing, revenue, and fulfillment, and contact with customer service. To achieve desired outcomes from your customers, these applications need to be simplified. A modern generation of revenue and customer experience applications are now available to interconnect and ensure that engagement and insights are available to those that need them. The seamless and satisfying experiences of the future are not possible without establishing digital excellence in business processes that have moved beyond CRM and require communications and collaboration between customers and organizations.

Market Assertion: By 2025, one-half of large enterprises will have assigned a dedicated, accountable executive to oversee customer experience, in the form of a Chief Customer Officer or Chief Experience Officer.

Digital Innovation Session #2
The Experiences of People and Digital HCM Processes for 2024
Speaker: Quincy Valencia, VP & Research Director
How the workforces of today and in the future enable experiences that engage and motivate employees will be determined by the digital processes that are facilitated seamlessly across the organization. But the path forward is fraught with technology gaps that plague the best of organizations that are not prepared to facilitate the pathways of skills and learning that ensure the best possible employee experience and workforce performance. Modern and intelligent human capital management (HCM) applications now available with the ability to blend suites of business applications together, help support the recruitment and advancement of people in the workforce to reach desired levels of readiness and resilience that organizations expect.

Market Assertion: By 2025, one-half of organizations will implement a more comprehensive approach to determine organizational readiness, including sentiment analysis, survey tools, skill gaps, and adjacencies assessments for improved employee potential.

Digital Innovation Panel Session #3
Realities of Digital Innovation Panel
Moderator: Mark Smith, CEO & Chief Research Officer
Join leading business and technology professionals for a candid conversation about digital innovation in revenue, customer, people, processes and technology. Garner insights that can provide the hidden truths and secrets to success. 

Digital Technology Session #1
Insights on Data and AI Platforms and Digital Future of ChatGPT for 2024
Speaker: Matt Aslett, VP & Research Director
The advent of an insight and execution-driven organization has escalated the requirement for the design and construction of data and AI platforms to meet a broader set of use cases and large language models supporting generative AI and ChatGPT. The current desire for more stream-like data that operates continuously to harness the power of events and generate conceptual hydropower is now possible. It sounds great but is no easy feat as organizations’ disparity in repositories and systems are well beyond the data warehouse and data lake challenges of recent years to the data operations supporting orchestration and governance of pipelines. How an organization establishes not just the data platforms but the governance, security, and sovereignty through the use of catalogues and virtualization can help build a path to a digital future that starts today.

Market Assertion: By 2025, more than two-thirds of all data processes will use artificial intelligence and machine learning to boost the value that can be derived from the data.

Digital Technology Session #2
Augmenting Analytics with Insights to Achieve Outcomes for 2024
Speaker: David Menninger, SVP & Research Director
The technology industry has no shortage of conversation on the power of AI and machine learning, but how it manifests itself in the analytic processes and provides actionable insights is what is yet to be digitally realized. But is that enough? The collaborative aspects of organizations have matured dramatically and the lack of connection to analytics has begun to open doors for what can truly bring digital innovation to engage the entire workforce and harness the value of investments. But where analytics are embedded and made accessible to the workforce, in where they work and when they need them, will determine the digital potential of the organization.

Market Assertion: By 2025, 9 in ten analytics processes will be enhanced by artificial intelligence and machine learning to streamline operations and increase the value that can be derived from data.

Digital Technology Panel Session #3
Realities of Digital Technology Panel
Moderator: David Menninger, SVP & Research Director
Join leading business and technology professionals for a candid conversation on digital technology, processes and technology to garner insights that can provide the hidden truths and secrets to success.

Digital Potential Keynote
Building Business Resilience for 2024 and Beyond
Speaker: Robert Kugel, SVP & Research Director
No matter how you examine your organization’s potential, the resilience for which it operates and the business continuity that is desired must be at the center of your digital investments. How your investment and resource priorities are determined, and the technologies utilized can help you reach your expectation on digital innovation and the promise of tomorrow. How your organization evaluates technology and uses a blueprint for success is when digital innovation can move beyond transformational legacy systems, lifting and shifting exercises. The real opportunity that lies ahead is when your organization can depend on the leadership and trust of those that enable the digital potential to be realized; not just in the experiences in using it but the benefits that are quantifiable.

Market Assertion: Through 2024, one-third of organizations will establish a Center of Excellence (CoE) with a digital business team to prioritize technology operations for the entire workforce.

Opening Reception (Appetizers and Cocktails)
With a full day of engaging collaboration and insights completed, take time to relax with cocktails and appetizers, and with your optional guest, while replenishing your mind and body while mingling with attendees and the Ventana Research team.

Opening Outdoor Dinner and Entertainment
The opening Ventana Research Summit Hawaiian dinner experience, with your optional guest, is designed to celebrate the business and technology insights gained in the first day. The dining experience uses only seasonal and local products, embracing Hyatt's philosophy of local food thoughtfully sourced and carefully served for optimal sustainability. Enjoy the complete meal experience and Hawaiian atmosphere that will exceed your expectations.

Business Technology Keynote
The Sustainable Future of Business and Technology with ESG
Speaker: Robert Kugel, SVP & Research Director, Business Research and David Menninger, SVP & Research Director, Technology Research
The market and business dynamics of corporate sustainability have been usurped by the global movement to environment social governance (ESG) that has established a new movement for the planning and operations of business processes and technology. Organizations are establishing new teams and requirements to meet the expectations of executive teams and finance leadership that determine what is reported externally for regulatory and stakeholder requirements. Business and HR leaders inside of the organization must determine what is marketed and communicated as corporate values, along with a commitment to the merits of ESG and sustainability. A technology blueprint for ESG is now needed more than ever to ensure that strategic and operational requirements are met. But the focal point on an organization’s broader service to supply chain, and everything related to how it operates including its people, must address where an organization can collaborate, plan and monitor while on the road to excellence in sustainability.

Market Assertion: By 2025, one-quarter of organizations will not be able to achieve sustainability management objectives without environmental social governance (ESG) applications required to sustain continuous improvement.

Digital Leadership Keynote
Leading the Technology Battle for 2024 and Beyond
Speaker: Mark Smith, CEO & Chief Research Officer, Digital Business 
The leadership that motivates workforces and governs business processes is not everything that is required to move beyond the renaissance of technology that operates around us every day. Those in organizations who are deciding which technology will mature and adapt to the ever-changing business conditions must not miss the fine print that more than batteries are required to modernize the digital environment for our workforce. No matter if it is an enterprise-class application or the broader continuous and integrated business planning methods of your organization, the battle for your workforce engagement and participation is critical. Leaning in and leading with the focal point on investment and technology requirements will determine the destiny of a technology battle to one that is destined for winning.

Market Assertion: In 2025, one-quarter of organizations will remain digitally ineffective in achieving the business priorities for the customer-, product- and people-related processes.

Digital Leadership Keynote
Leading the Technology Battle for 2026 and Beyond
Speaker: Mark Smith, CEO & Chief Research Officer, Digital Business 
The leadership that motivates workforces and governs business processes is not everything that is required to move beyond the renaissance of technology that operates around us every day. Those in organizations who are deciding which technology will mature and adapt to the ever-changing business conditions must not miss the fine print that more than batteries are required to modernize the digital environment for our workforce. No matter if it is an enterprise-class application or the broader continuous and integrated business planning methods of your organization, the battle for your workforce engagement and participation is critical. Leaning in and leading with the focal point on investment and technology requirements will determine the destiny of a technology battle to one that is destined for winning.

Market Assertion: In 2025, one-quarter of organizations will remain digitally ineffective in achieving the business priorities for customer-, product- and people related processes.

Digital Business Keynote
The Business Design of Digital Business for 2024 and Beyond
Speaker: Mark Smith, CEO & Chief Research Officer
The destiny of digital business remains an opportunity over the next decade, but the merits of what technologies are used leave much to be accomplished in every organization. Elevating a committee of existing, tenured, and well-defined executives is not enough as new business technology leaders have arrived to help facilitate the business of balancing work, experience, and performance with the priorities of communications, governance, and sustainability. New mandates for organizational-wide ESG will require how work-consumed resources are monitored and adapted in new ways to meet the goals of the organization, workforce, and stakeholders. Organizations will need to ensure their business continuity and digital security in technology investments enables business and workforce resiliency.

Market Assertion: By 2025, two-thirds of organizations’ executive leadership teams will determine that digital experiences are ineffective and ascertain their investments are misappropriated.

Ventana Research Digital Business Panel #1
Digital Business Insights to Guide 2024
Moderator: Jeff Orr, SVP of Products with Mark Smith, CEO & Chief Research Officer
In this panel discussion on state of digital business, Jeff Orr, SVP of Products will moderate an open conversation with Mark Smith, CEO & Chief Research Officer on the digital future of business and what is required to meet the people and process requirements for productivity and performance throughout your organization. No matter which industry you operate within, the applicability of technology for digital business is one that should not be left to chance or forgotten.

Digital Leadership Session #1
Revenue Technology for Financial Excellence for 2024 and Beyond
Speaker: Stephen Hurrell, VP & Research Director
The opportunity for excellence is everyone’s agenda but when it comes to well-established financial processes and more nascent all-inclusive revenue leadership and processes, there is a destined challenge for every organization. As the applications and technology for revenue processes become more established, the path to excellence can become clear to those that use a revenue and financial performance framework as a blueprint for success. While there is no longer a need to patch together data from applications for analytics and planning needs, there is a more adaptive approach that allows for joint leadership and operational excellence that should pay dividends in return.

Market Assertion: Through 2025, more than three-fifth of organizations will limit the effectiveness of revenue management with an incomplete view of a customer’s journey from lead, engagement, purchasing, onboarding, renewal, and expansion.

Digital Leadership Session #2
AI and Data with ChatGPT for Business for 2024 and Beyond
Speaker: Matt Aslett, VP & Research Director
The potential for an organization’s data as well as that from external sources has resulted in information being locked up in a vault, then in a library for governed access and value. How do you gain the insights you need that include relevant, personalized intelligence for the individual in need? Simple? It's not. With a new generation of data science and engineering blending AI & ML with analytics and data, the possibilities are now becoming a reality when utilized platforms and tools are designed to meet the competencies and skills of your organization.

Market Assertion: By 2025, more than two-thirds of all data processes will use artificial intelligence and machine learning to boost the value that can be derived from the data.

Digital Leadership Panel Session #3
Realities of Digital Leadership Panel
Moderator: David Menninger, SVP & Research Director
Join leading business and technology professionals for a candid conversation about digital leadership in revenue, financial processes and data technologies that can garner insights on hidden truths and secrets to success.

Digital Business Session #1
Innovations in Integrated Business Planning and Performance Management
Speaker: Robert Kugel, SVP & Research Director
The success of every organization’s efforts is dependent on the performance and the coordination of planning across a connected enterprise. Without integrated business planning (IBP) an organization can fall short and in not understanding the implications of not taking actions that were designed to achieve expected outcomes. Now, with a new generation of planning and performance management applications using generative AI has the ability for organizations to collaborate across their customers, products, revenue and workforce processes to gain best possible outcomes. Gain a new blueprint for innovation in performance to gain success and help your organization reach a higher level of excellence in the use of integrated business planning and performance management.

Market Assertion: By 2026, one-third of organizations will evolve from performance management processes based on analytics and planning to ones that maximize to desired outcomes. 

Digital Business Session #2
Modernization of Cloud Computing and Digital Security for the Enterprise
Speaker: Jeff Orr, VP & Research Director
There is a necessity to manage applications and technology across a hybrid collection of public and private cloud computing environments to ensure the efficiencies in digital modernization efforts. With the majority of the enterprise operating the business in cloud computing have a significant amount of cyber-risk in the security of access points to the network and computing aspects of the technology. Establishing a balance and investments in digital security and the effective review of software that is used anywhere in the enterprise is essential. Now with a blueprint and best practices in cloud computing that examines the governance and security of every worker and system in the organization.

Market Assertion: Through 2025, over two-thirds of organizations will converge their cyber and information security efforts into digital security programs to ensure effective governance and protection of physical and digital assets.

Digital Business Panel Session #3
Realities of Digital Business Panel
Moderator: Robert Kugel, SVP & Research Director
Join leading business and technology professionals for a candid conversation about digital business with customers and workforce processes and technology. Garner insights that can provide hidden truths and secrets to success.

Organizational Readiness for 2026 and Beyond
Feast or Famine and the Future of Technology Industry
Speakers: Mark Smith, CEO & Chief Research Officer, Robert Kugel, SVP & Research Director and David Menninger, SVP & Research Director
Where the technology industry leads, inevitably organizations in any industry must follow as the subscription economy more tightly binds how businesses will operate using enterprise software. As the digital modernization path to 2025 and beyond is defined by every organization, your next steps matter more than ever before. Join Mark Smith, Robert Kugel and David Menninger for a riveting closing session that includes steps to create and more easily navigate your trail to success. Anticipating your potential is behind you when you have been able to utilize the insights and best practices as a foundation to invigorate your leadership, building a path towards the future of technology with the digital success you expect.

Market Assertion: Through 2025, one-half of organizations will establish a digital business transformation agenda to meet the needs for organizational readiness and business resilience.

Closing Reception (Appetizers and Cocktails)
With the final day of the Summit complete, we'll take time to celebrate with cocktails and appetizers, and with your optional guest, unwinding with new contacts, colleagues and the Ventana Research team.

Activity
The resort and activity credit will provide any range of relaxation and rejuvenation options. Attendees and guests will have time to relax and reflect by the pools and cabanas, visit Anara Spa or swim and sun at nearby Poipu Beach park. Those interested may also play golf, tennis or participate in other outings. Examine the Grand Hyatt digital concierge now!

Departure
Pack up and head to the airport for your journey home while reflecting on five days of invigorating collaboration and insightful educational perspectives.