Ventana Research finds that improving customer experience is driver for investing into customer engagement in 77 percent of organizations. Are you planning to invest?
Join Richard Snow at Ventana Research for a free educational on-demand webinar exploring best practices in Next-Generation Customer Engagement.
The webinar will provide insights to guide you to understand:
- The channels required to interact with customers
- Why collaborating across business is essential
- Where analytics and metrics can focus improvement
- The benefits from making investments.