About the Benchmark

The changes in HRMSs and other human capital management systems and the introduction of new technologies are facilitating an evolution of HR processes. Key focus points of this research will be to examine the changing role of the HRMS in organizations, how new technologies such as business collaboration are being integrated into the HRMS and related applications HR personnel use, how the applications are accessed through mobile devices and finally the perceived value these new technologies add to core HR applications such as the HRMS. The research will detail the specific ways in which the HRMS is evolving from a system that stores basic employee information to one that integrates and analyzes talent management and workforce management data to provide more useful information for HR and business leaders. It will track the changing needs of HR for information related to benefits and pay and to compliance with regulations and policies. 

The research will investigate new technologies being incorporated into or working with HR applications, identify the specific HR processes for which they are being adopted and determine which are perceived to provide the greatest value to the organization. It will, for example, assess the impact of business analytics and big data applied to information in HRMSs and the value of doing so. It will examine the use of self-service applications on mobile devices by both employees and managers, the processes for which they are being used and the extent of adoption. And it will assess the impact of cloud computing on the HR function and the use of HRMSs. We expect this research to inform suppliers and buyers, educate the market and provide indicators of the receptiveness of participants to new technologies and products. In addition, it will suggest investments software vendors should consider making in light of these findings.