Ventana Research has completed research to benchmark organizations' use of IT analytics. The research assessed organizational maturity by examining the adequacy of people, process, information and technology competencies required to make the most effective and efficient use of analytics. The findings offer significant new insights into how analytics and the measures and metrics they provide are used to manage IT processes and operations.
The research confirms that organizations use a variety of IT analytics, but the data the research amassed indicates that IT's concerns currently center on cost and operational efficiency. The research also indicates that IT analytics availability is an issue, and finds strong suggestions that organizations need to involve more people in the process of establishing requirements for defining analytics.