Workforce Management

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2019 Vendor and Product Assessment

Executive Summary

Ventana_Research_Value_Index_Workforce_Management_2019-ScatterAs modern workforce management (WFM) takes hold, employees are seeing changes in how they account for their time and how they access information on payroll, benefits, time off, company policies and improving their knowledge and skills. Over time they additionally will benefit from the deployment of new digital technologies within their organization such as artificial intelligence and predictive tools that help both them and their employer mitigate the challenges that historically have been inherent in managing work.

Workforce management software typically provides process automation capabilities related to forecasting and scheduling work, absence management, time and attendance management and activity and task management. It also includes analytics that provide management with data about workforce performance. That data is of great value; in our workforce management research 61 percent of organizations said that analytics is important for workforce management. New tools being added to WFM also assist organizations in complying with legal requirements such as those in the Affordable Care Act, the Family and Medical Leave Act and other workforce-related state and local regulations.

Ventana Research has over almost two decades conducted market research in a spectrum of related areas including workforce management, total compensation management, payroll, learning and business planning. Recently we have examined the expansion of workforce management through the use of artificial intelligence, machine learning and robotic process automation. The findings of these research undertakings guide our comprehensive approach to this Value Index.


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