Research Perspective

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Making the Controller’s Job Easier:

Process Automation Delivers Quality, Speed and Efficiency

Controllers Need More Time

The role of the controller is a demanding one. To be successful in this position, an individual must possess strong interpersonal and communications skills. He or she also must be superbly well organized and an expert at multitasking and have a keen eye for details. These capabilities are essential because the controller must stay on top of the myriad details and process threads in the finance organization and direct the department as it responds to the inevitable disruptions and adapts to changing conditions in the business.

We use the term “continuous accounting” to cover three management approaches that enable finance organizations to achieve steady gains in effectiveness: managing workloads continuously across periods, using software to manage finance department processes in a continuous, end-to-end fashion, and continuous improvement.

Applying a continuous accounting approach to the role of the controller will improve the department’s performance. Using software to manage and control as many of the finance organization’s systems and processes as possible can make the controller’s job easier and make the role more productive and potentially strategic. That’s because automating process supervision (keeping track of when a process should start and end and who is on time or behind schedule, for example) will free the controller to focus on the parts of the job that require experience and judgment.


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