Explore how a Dedicated Agent Desktop impacts Performance
Customer service agents can have a large impact on the customer experience and satisfaction. Organizations are facing an ever growing number of channels. As such, fulfilling these complex interactions is no easy feat.
In many organizations, their CRM serves as their main source of customer data, with agents bouncing between other systems to fill in the gaps. This leads to more time spent trying to resolve issues, and ultimately, hurts the overall customer experience. A unified desktop system can support several key features and unify customer data, allowing agents to work from a single source to help customers.
Download the Q&A and learn:
- challenges companies face in their customer experience
- the root of many of these challenges
- key advantages that agent desktop systems have over CRMs
Read it now!