Exclusive Q&A

More and more, an excellent customer service interaction can be what keeps customers coming back, but without the right tools, agents may not have the ability to provide that exceptional service. To help with improving customer service, Ventana Research has assembled some common questions and answered them in the Q&A paper "Smart Desktops Enhance Agent and Customer Experiences". In it, Richard Snow, VP and Research Director, talks about some of the challenges customer service agents face, along with how smart desktop technology can help solve those problems.