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December 22, 2014 SAN RAMON, CA, December 22, 2014 - Ventana Research today released its 2015 Value Index for Workforce Optimization, the only quantified, research-based index evaluating technology vendors and products for workforce optimization software. Ventana Research defines workforce optimization as the effective management of all employee-related activities associated with handling customer interactions to ensure an optimal customer and alignment to a common set of customer and revenue goals and objectives. Using this Value Index, business and IT organizations -especially those in call centers and customer service - will be able to evaluate existing workforce optimization software and examine software vendors' offerings in the context of their own business and technology requirements.