Operations & Supply Chain

Our Expertise

A new generation of innovative digital technology is now available for organizations to use to optimize the operations and the supply chain, aligning it to customer demand and the fulfillment of products and services. Utilizing this technology can dramatically improve the value of products and services; failing to embrace them can decrease it. The effective application and use of analytics, collaboration, machine learning, planning and IoT can increase the agility of the supply chain across sourcing, manufacturing, distribution and logistics to ensure full value is realized from the inventory of products.

Ventana Research offers research-based guidance to those in operations and supply chain roles to help maximize the value of products and services through more effective planning and efficient operational execution. We provide education on best practices and assessment and adoption of applications and information. Change is required to ensure efficient and effective supply chains are operating today and will in the future. Ventana Research can help.

Contact us to learn more.

 
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By 2026, over two-thirds of organizations will incorporate sustainability metrics in sourcing and supply chain selection criteria to support environmental social governance (ESG) efforts.

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Robert Kugel, CFA

SVP & Research Director
Through 2024, over three-quarters of organizations will deem operational effectiveness and performance a strategic investment priority, requiring new digital technology. 
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By 2025, one-third of organizations will require a center of excellence (CoE) to apply digital technology innovation into product and operational processes to streamline demand and supply chain execution.
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By 2025, one-third of organizations will deem a lack of a product platform that manages data and workflows as a supply chain weakness requiring investment into modern digital technology.
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Through 2025, four-fifths of property management organizations will use digital technologies to streamline processes and align strategy to operational objectives. 
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Through 2025, supply and demand chain management in over one-half of organizations will remain inadequate to ensure resilience and business continuity, requiring aggressive digital innovation.
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By 2025, one-half of COO’s will have a strategic roadmap in place to make digital innovation in revenue management and work engagement a priority. 
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By 2026, over two-thirds of organizations will incorporate sustainability metrics in sourcing and supply chain selection criteria to support environmental social governance (ESG) efforts. 
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By 2026, one-half of supply chain management organizations will have adopted some form of AI/ML to shorten planning and forecasting cycles to promote agility and resilience.
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By 2025, over one-half of organizations will rationalize the data from across the supply chain to provide the information required to support environmental social governance (ESG) efforts.
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By 2026, one-half of organizations will adapt their data management and governance processes, taking a holistic approach to governing data in motion alongside data at rest for examining the performance of the supply chain.
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By 2026 only one-third of organizations will have adequate technology to support sales and operations planning requirements to achieve a competitive advantage. 
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By 2025, more than three-fourths of supply chain management software vendors will have incorporated an initial set of AI capabilities to accelerate planning and promote agility.  
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By 2026, one-half of supply chain organizations will adopt natural language processing as a component of improving digital experiences for business professionals who desire conversational methods of interaction. 
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By 2026 only one-third of organizations will have used digital process reengineering to innovate their supply chain management.
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By 2026 fewer than 1 in 5 organizations will have used IoT technology to support digital process reengineering for supply chain management innovation.
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By 2026 one-fourth of organizations will routinely use AI in accelerating execution of sales and operations planning cycles to improve agility and increase focus on more effective human decision making.
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By 2026, almost all business-focused software vendors will offer a data pantry to facilitate the integration of operational and financial data, making a broader set of actionable information available to support data-driven decision making.
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By 2026, just one-fifth of organizations will incorporate economic and market data into continuous planning processes to enhance profitability and improve revenue management effectiveness. 
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Through 2025, over one-half of organizations will adopt continuous planning applications to achieve operational excellence. 
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By 2026, fewer than one-third of organizations will coordinate sales and operations planning with financial budgeting, contributing to supply chain inefficiencies and lower profitability.
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By 2025, one-half of organizations will use continuous planning applications to set ESG objectives, analyze results and report compliance to achieve their carbon reduction goals.
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By 2026, almost all users of continuous planning software will use its capabilities to align strategy and objectives to organizational performance across business silos.
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By 2026, almost all vendors of planning software will offer a data pantry to facilitate the integration of operational and external data with financials to improve the speed and accuracy of forecasts and plans.
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By 2025, only one-quarter of organizations will have deployed continuous business planning process on a common platform to support a collaborative and agile process across the enterprise. 
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By 2026, one-third of organizations will be using a cloud-based ERP platform to optimize market share and profitability objectives through superior supply chain management.  
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Through 2025, one-half of organizations will have applied robotic process automation (RPA) to legacy ERPs to achieve greater operational efficiency and enhance the productivity of the essential workers. 
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Through 2025, streamlining operational workflows across the supply chain in over one-half of organizations will require a new strategic digital technology approach to how and where ERP should contribute. 
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By 2026, over two-thirds of organizations will augment their ERP systems with order and inventory execution technology to enhance supply chain effectiveness. 
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Through 2026, ERP systems will evolve to support ESG processes but only one-third of organizations will have made the required investments to achieve the stated objectives and legal and regulatory compliance.
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By 2026, the category of ERP software will have been established in the cloud computing environment and begin an evolution to best address product and supply chain process requirements.
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By the end of 2025, one-third of organizations will find their supply chain applications ineffective in providing intelligence to support demand chain planning and execution.
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By 2026, one-third of organizations will augment their supply chain managment expertise with AI/ML technology to drive automation and operational workflows to guide optimization.
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Through 2025, increased focus on inventory optimization throughout an organization’s global supply chain will require digital investment to align management systems with operational processes. 
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Through 2026, over one-half of manufacturing organizations will recognize that existing supply chain applications lack sufficient automation and intelligence for competitive effectiveness.
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By 2025, more than 7 in 10 organizations’ standard information architectures will include streaming data and event processing allowing more responsive and agile sales and operations planning.
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Through 2024, one-half of organizations will recognize ineffective product experiences are degrading their demand chain performance and will make new technology investments into PIM.
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In 2024, one-third of organizations will have invested in a common technological approach for product information management that is committed to product experiences and not just digital assets.
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Through 2026, two-thirds of organizations will have cloud-computing based product information management (PIM) systems that facilitate product information networks for operational and digital effectiveness.  
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Through 2025, one-fifth of organizations will have connected a product information network with virtual agents supporting the enterprise and customers’ requirements for responsiveness. 
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By 2026, one-third of organizations using ERP systems will find the lack of effective product information management (PIM) leads to new investments to address this essential need.
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By 2025, the product information management (PIM) category will standardize as product experience management (PXM) where the value from the technology is focused on digital experiences.
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Through 2024, over two-thirds of the landlord and tenant relationships will be ineffective and lack digital technology to engage and restore mutually beneficial outcomes. 
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By 2025, one-third of organizations that lease commercial property will find the ability to optimize sustainability priorities as ineffective and will require digital innovation investment.
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By 2025, the digital innovation in the property technology category will invigorate a new operations priority ensuring the work environment and resource utilization is effectively managed.
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Through 2025, one-half of organizations will determine the lack of investment into property technology for operations utilization is contributing to unnecessary inefficiency and attributable costs. 
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By 2024, the financial management of property will be found to be ineffective by over two-thirds of organizations requiring digital investments for the planning and accounting of leases and property. 
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By 2024, one-half of organizations will realize the experiences in supplier relationships damaged by pandemic- and recession-level communications and policies will continue to detract from operational excellence.  
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Through 2024, the Chief Procurement Officer’s governance role will shift to include a Voice of the Supplier (VoS) and experience focus to ensure business continuity and sustainable supply chain resilience.
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By 2025, over one-half of organizations will evaluate a new generation of supplier relationship management applications to balance performance and sustainability in addition to cost and profitability.
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Through 2025, one-half of organizations will abandon intelligence-lacking supplier management applications in favor of collaboration and virtual agents for digitally effective supplier operations. 
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By 2025, one-third of organizations will realize the lack of a unified set of supplier analytics for planning and reporting will require new investments to ensure consistent metrics.
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Through 2026, one-half of organizations will have insufficient data and software to adequately measure their environmental, social and governance (ESG) metrics to inform their governance, strategy, risk management and targets.
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Through 2025, two-thirds of organizations will lack the ability to optimize sustainability, strategic and financial objectives because of inadequate systems, data, governance and processes.
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By 2027, one-quarter of organizations will establish a Chief Sustainability Officer to guide the optimization of environmental social governance (ESG) efforts to minimize their carbon footprint across their supply chains.
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By 2025, a new generation of sustainability technology will evolve to enable organizations to achieve supply chain-related environmental social governance (ESG) objectives.
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Through 2026, more than one-quarter of organizations will combine business event data with machine-generated telemetry data to provide context and generate additional business value from observability to support sustainability efforts.
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Through 2025, one-half of organizations will receive a vote of no confidence from their workforce for not prioritizing carbon reduction in their sustainability management. 
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Market Perspective
Syndigo Is Rated Innovative in Product Experience Management

Ventana Research assesses product experience management software from Syndigo.

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Market Perspective
Salsify Is Rated Exemplary in Product Experience Management

Ventana Research assesses product experience management software from Salsify.

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Market Perspective
Akeneo Is Exemplary and Leader in Product Experience Management

Ventana Research assesses product experience management software from Akeneo.

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Market Perspective
Informatica Is Rated Exemplary and an Overall Leader in Product Experience Management

Informatica is rated Exemplary and an Overall Leader in the 2023 Product Experience Management Value Index Market Report.

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Analyst Perspective
Product Experience Management Value Index Classifies and Rates Vendors

The Product Experience Management Value Index 2023 gauges how well offerings from 16 vendors match buyers’ requirements.

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Analyst Perspective
Product Experience Management Requires Next-Gen Digital Technology

Ventana Research shares part two of its observations from the 2023 Product Experience Management Value Index Market Report.

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Analyst Perspective
Product Experience Management Market Requires Digital and Processes Excellence

Ventana Research shares observations from the 2023 Product Experience Management Value Index Market Report.

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Analyst Perspective
Foundational Blockchain Founders as TradeLens Shuts Down

TradeLens, the defunct joint venture between Maersk and IBM, was formed to make supply chain management easier through access to accurate shipping data.

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Analyst Perspective
Cloud ERP is the Path Forward for Manufacturing and Product Companies

Cloud enterprise resource planning vendors are making systems more adaptable to the unique needs of manufacturing and product companies.

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Analyst Perspective
2023 Market Agenda: Greater Agility for a Less Certain World

The 2023 Operations and Supply Chain Market Agenda will help organizations derive optimal value and improved outcomes from business technology.

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Market Perspective
Steward Health Care Earns 2022 Digital Leadership with Alteryx

Steward Health Care earned the 2022 Digital Leadership Award in Operations and Supply Chain for using Alteryx to enhance supply chain operations.

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Analyst Perspective
Kinaxis Extends Platform into Supply Chain Execution with MPO Acquisition

Kinaxis recently announced it has acquired a Netherlands-based company, MPO, a cloud-based software offering that orchestrates multiparty supply chain execution. The combination is designed to enable Kinaxis to extend its concurrent planning platform

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Viewpoint
Continuous Planning Provides Action, Agility and Accuracy

The term “continuous planning” may conjure up images of never-ending meetings in which nothing gets accomplished, but Ventana Research uses it to describe a highly collaborative, action-oriented approach to corporate planning built on frequent, short

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Webinar
Webinar: Best Practices in Mergers and the Supply Chain

Failure to plan how to achieve sustainable operational efficiencies, including supply chains, will result in missed opportunities to attain the expected synergies and an inability to discover additional, less obvious sources of value in the combinati

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Webinar
Webinar: Sales Stories from the Frontline

Today’s sales organizations are faced with many challenges when it comes to realizing the full potential of assigned territories and account locations. Simultaneously, organizations need to be agile in order to support their sales leadership and oper

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Viewpoint
Creating Better Accountability and Experiences in Work Management

All organizations can improve. Every business entity, regardless of the state of its current performance, can up its productivity and utilize its resources better.

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Webinar
Webinar: Business Continuity and Growth - Location Planning for Sales and Service

It is always the right time for maximizing the potential of your organization’s sales and service locations and territories. But now more than ever, there is a heightened sense of pressure to perform in the face of market volatility and black swan ev

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Infographic
CONTINUOUS PLANNING to Improve Business Performance

Continuous Planning is a high participation, collaborative approach that connects and aligns operational and financial forecasts to support action-oriented planning. This method promotes agility that is valuable both in times of crises and in a stead

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Infographic
MANAGE PROFITABILITY to Boost Your BOTTOM LINE

Profitability management is especially valuable as corporations confront cost-price pressures, shifting demand and supply conditions, and structural changes in markets and economies. Having the right tool along with the right data is the first step t

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Videocast
Build An Actionable Profitability Management Initiative

Everyone running a business knows that the bottom line is the bottom line. But how does your company manage profitability? There’s an important distinction between managing to profit objectives and what Ventana Research calls “profitability managemen

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Videocast
Moving Beyond Traditional FP&A

The ability of the finance department to execute rapid planning, forecasting and budgeting cycles is a major factor that determines a company’s adaptability to change because the planning process enables executives to guide the organization on the pa

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Q&A
An Executive Discussion on Work Management

Organizations are finding it increasingly difficult to address the changing demands of work in a way that optimally utilizes resources to deliver improved results while controlling levels of financial investment. C-level and executive teams must ensu

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Q&A
Open Communications, Business Continuity and the Digital Work Experience

How can open communications deliver on the vision for seamless digital work experiences now and in the next 12 months? Can a digital communications platform deliver short-term cost savings that translate into long-term operational efficiencies for wo

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Q&A
The Strategic Factors for PIM

Why is it important to support cloud computing for Product Information Management? Mark Smith sheds light on what can be done to ensure operations across distributed cloud computing environments. Read the Q&A.

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White Paper
Reimagine Planning to Improve Enterprise Performance

Any crisis, whether a global pandemic or one confined to a single company, tests the ability of an organization (and especially its executives and managers) to quickly respond to events by seizing opportunities, addressing problems or mitigating risk

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White Paper
Collaborative Enterprise Planning

Collaborative enterprise planning is a methodology that connects all planning activities of a company’s departments and business units, enabling them to share their plans and to plan collaboratively.

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White Paper
Winning in the New Era of Trade

CEOs, CFOs and other senior executives of organizations with even moderately complex multinational supply chains must face the challenge of ensuring they are able to manage their supply chains both tactically and strategically.

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Research Perspective
Making PIM Configurable and Reliable for Manufacturing

To run smoothly and successfully, a manufacturing organization that’s already digitally connected internally and with customers and the supply chain needs consistent, accurate, configurable and actionable product information. To accomplish this, the

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Research Perspective
Supply Chain Planning with Prescriptive Analytics

Technology has steadily advanced the analytic techniques that enable businesses to undertake the challenge of supply chain optimization. These have evolved from basic inventory optimization routines to more complex algorithms that address multiple ob

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Research Perspective
Next-Generation Workforce Planning

Traditional workforce planning is a set of processes performed by the Human Resources (HR) function, working with business units and departments to address short- and long- term staffing needs. In this model, HR provides guidelines on pay rates per l

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Market Perspective
Kinaxis Earns Operations and Supply Chain Digital Innovation Award

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications as well as technology that contributes significantly to the improved processes and performance of an organization. Our

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eBook
Continuous Planning

Continuous planning is a highly collaborative, action-oriented approach to corporate planning and budgeting built on frequent, short planning cycles.

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eBook
Building a Business Case for PIM

Providing the level of success your organization deserves across business requires accurate product information that is used consistently across all channels.

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eBook
How to Achieve an ROI from PIM

Modern product information management (PIM) has the potential to deliver value far beyond the efficiency gains of the current operational approach.

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eBook
The Keystone for Digital Commerce

A modern digital commerce environment adapts to business continuity requirements and the demand of constantly changing consumer expectations.

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Analyst Perspective
Kinaxis Optimizes Agile Supply Chain Planning

Kinaxis is a sales and operation planning software company headquartered in Ottawa, Canada. Its RapidResponse is an S&OP platform for concurrent planning, designed to integrate an organization’s supply chain planning silos, accelerate planning cycles

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Analyst Perspective
2022 Market Agenda: Increasing Supply Chain Agility and Resilience

Ventana Research recently announced its 2022 research agenda for Operations and Supply Chain, continuing the guidance we’ve offered for nearly two decades to help organizations across industries derive optimal value from business technology and impro

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Analyst Perspective
Digital Business Market Agenda for 2022: Resilience and Readiness

With the announcement of Ventana Research’s 2022 Market Agenda, our expertise in Digital Business continues to advance the market need for effective investments into technology, and I will outline here the key areas of focus to provide insights to or

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Market Perspective
Burberry Earns Digital Leadership Award in Operations and Supply Chain with Board International for 2021

The annual Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The Digital Leadership Awards showcase the professional leadership and their use of business application

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Analyst Perspective
Innovit Named a Vendor with Merit in the 2021 PIM Value Index

We are happy to share some insights about Innovit MDM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Contentserv is a Vendor with Merit in the 2021 PIM Value Index

We are happy to share some insights about Contentserv CS drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Perfion Named a Vendor with Merit in the 2021 PIM Value Index

We are happy to share some insights about Perfion drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Winshuttle is a Vendor with Merit in the 2021 PIM Value Index

We are happy to share some insights about Winshuttle EnterWorks drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Viamedici Named a Vendor with Merit in the 2021 PIM Value Index

We are happy to share some insights about Viamedici EPIM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Oracle is a Vendor of Merit in the 2021 PIM Value Index

We are happy to share some insights about Oracle’s Product Lifecycle Management Cloud drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
inRiver is a Vendor of Assurance in the 2021 PIM Value Index

We are happy to share some insights about inRiver PIM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
IBM Named an Innovative Vendor in the 2021 PIM Value Index

We are happy to share some insights about IBM Product Master drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Bluestone PIM Named a Vendor of Assurance in the 2021 Value Index

We are happy to share some insights about Bluestone PIM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Stibo Systems is Innovative in the 2021 PIM Value Index

We are happy to share some insights about Stibo Systems Enterprise Platform drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Riversand is Exemplary and a Leader in the 2021 PIM Value Index

We are happy to share some insights about Riversand PX 360 drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Salsify is Exemplary and a Leader in the 2021 PIM Value Index

We are happy to share some insights about Salsify ProductXM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Magnitude is Exemplary in the 2021 PIM Value Index

We are happy to share some insights about Magnitude Agility PIM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Akeneo Rated Exemplary Leader in the 2021 PIM Value Index

We are happy to share some insights about Akeneo Serenity drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Informatica is Exemplary and Leader in the 2021 PIM Value Index

We are happy to share some insights about Informatica's Product 360 drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
Pimcore Named Exemplary and Overall Leader in 2021 PIM Value Index

We are happy to share some insights about Pimcore Platform drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

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Analyst Perspective
The 2021 Product Information Management Value Index: 16 Vendors to Assess and Select

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Product Information Management 2021 is the distillation of a year of

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Analyst Perspective
The Operations and Supply Chain Market Agenda for 2021: Increasing Agility and Resilience of the Supply Chain

Ventana Research recently announced its 2021 research agenda for Operations and Supply Chain, continuing the guidance we’ve offered for nearly two decades to help organizations across industries derive optimal value from business technology and impro

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Analyst Perspective
The Ventana Research 2021 Market Agenda: How Digital Effectiveness Impacts Organizational Agility

Ventana Research has announced its market agenda for 2021, continuing the tradition of transparency in our efforts to educate and guide the technology market but also our independence as we do not share our market agenda or analyst perspectives with

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Analyst Perspective
ShipChain Earns our 13th Digital Innovation Award for Operations and Supply Chain

Ventana Research has awarded ShipChain its 2020 Digital Innovation Award for Operations and Supply Chain. This award acknowledges the technology vendor that best exemplifies innovation in the technologies that support the operations or service and su

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Q&A
Open Communications, Business Continuity and the Digital Work Experience

Maintaining business continuity when the workforce is functioning virtually requires the organization to be as responsive as possible. During times when work-from-home (WFH) is a necessity, it’s even more important that the communication tools in use

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Analyst Perspective
Modernizing PIM for Product Experience Management

Today’s businesses must manage a continually expanding array of data, content and digital assets as well as satisfy the demands of consumers for comprehensive product information.

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Analyst Perspective
The Business Continuity Imperative: The Supplier Relationship and Experience

Suppliers play a critical role in supporting the operations and processes of every organization.

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Analyst Perspective
The Ventana Research Operations and the Supply Chain Agenda in 2020

Ventana Research recently announced its 2020 research agenda for operations and the supply chain, continuing the guidance we’ve offered for nearly two decades to help organizations across industries derive optimal value from business technology and i

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Viewpoint
Kinaxis Enhances Supply Chain Planning in a New Era of Trade

Organizations with complex multinational supply chains are facing and will continue to face significant challenges in managing them. Dealing with competitive changes, new technologies, a market-driven proliferation of SKUs, the growing use of contrac

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White Paper
Winning in the New Era of Trade

Companies with multinational supply chains must become more agile and resilient to adapt to a more challenging environment driven by a new world trade order and the need to manage to sales and profitability targets. Software is critical to achieve su

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eBook
Building a Business Case for PIM

Providing the level of success your organization deserves across business requires accurate product information that is used consistently across all channels. Organizations must work to overcome common challenges to realize the benefits of investment

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Ventana Research maintains a rigorous approach to its areas of research expertise through a methodology of processes and activities to ensure we provide the best possible insights on technology across business and IT. This is represented in our Market Agenda, which is a foundation for providing actionable information and guidance to help you identify opportunities for improved competitiveness and effectiveness. Other industry analyst firms lack methodology and a publicly available research agenda and are easily biased by clients and the industry. We take pride in our reputation for independence and provide our research calendar and agenda for visibility into the upcoming months of activity.

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Vendors Covered

Vendors Not Covered or Recommended

  • BlueYonder
  • Epicor
  • John Galt Solutions
  • Logility
  • Microsoft
  • Planview
  • Plex
  • SAP
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