Analyzing Call Recordings for Actionable Insights
Companies seek a comprehensive "360 degree" view of their customers to identify business issues, potential cost savings and customer experience improvements. However, only 37% of participants in our benchmark research into customer relationship management said their organizations actually have such a view.
In this ebook, you'll learn:
- what advantages full speech analytics can provide
- why better analytics translates into better performance
- how you can move toward implementing better speech analytics
Read the ebook now.