Capturing and analyzing application usage to improve operational processes

Ventana Research has explored the market segment of Process Mining as part of its Analytics practice. Process Mining is defined as the analysis of application telemetry including log files, transaction data and other instrumentation to understand and improve operational processes.

Process Mining uses information gathered from enterprise software applications to understand and improve an organization’s operational processes. Log data provides an abundance of information about what operations are occurring, the sequences involved in the process, how long the processes are taking and whether or not the process was completed successfully. As computing power has increased and storage costs have decreased, the economics of collecting and analyzing large amounts of log data have become much more attractive.