About the Benchmark

Over the past decade, workforce management has taken on aspects of workforce planning, assigning the right talent with the right skills to the right job at the right time and then managing the effectiveness of those employees in the tasks they’re assigned. As workforce management needs have increased along with cost pressures and global management complexities, effective workforce management software has grown in strategic importance as an operations tool that can be used to control labor costs, minimize risk, fulfill compliance obligations and improving workforce productivity. Out of necessity, workforce management software is evolving as the human resource management system (HRMS) becomes a system for talent management.

Implementing next-generation workforce management business initiatives requires an in-depth understanding of the options available and the people, process, information and technology issues that must be addressed. This Next-Generation Workforce Management benchmark research gathered data on enterprises’ current workforce management practices, and examined to what degree new workforce management software is complementing or competing with the adoption of talent management applications and in what ways.