About the Benchmark

Historically workforce management has been centered on tracking time and attendance, absence and leave and interfacing with payroll processing. Today, as workforces become younger, more diverse and more globally dispersed, workforce management is being transformed.. Employers must adapt how they schedule workers for shifts and manage them to address their demands for the flexibility they want to accommodate today’s lifestyles and personal needs. Workers, too, are experiencing changes – in how they punch in and out of the workplace, for example, and how they access employment-related information including payroll, benefits, time off, company policies and even learning. 

This research explores:

  • attitudes, re­quire­­ments, and future plans of those who use workforce management systems
  • issues companies encounter in their processes
  • how use of workforce management and related technology is evolving
  • and best prac­tices of organizations that are most ma­ture in the use of workforce management systems