New Webinars
Information Applications: Exploring the Next Generation of Information Availability Technologies
This webinar will present important insights from recent benchmark research as well as customer-focused best practices from Ventana Research.
-Gain better understanding on how to gain visibility into sales and service performance management, and how these activities should be aligned
-Understand how a balanced set of key performance metrics can help you assess business performance
-Deliver better customer experiences, increasing customer satisfaction
-Develop more equitable incentive schemes that focus on overall business goals
Register and view Webinar Replay!
Webinar Replays
Streamline Supply Chain Operations with Highly Efficient Product Information Management
Sponsored by Informatica
To make supply chain efficiency a competitive differentiator, companies need a single version of the truth for all product and trading partner information. But it isn’t easy.
The numbers of suppliers, channel partners, products, and SKUs keep growing. Product information is notoriously unreliable; it’s inconsistent, incomplete, and duplicated across several systems. And, the numerous non-traditional forms of supply chain transactions only intensifies the cost, complexity and challenge of exchanging information across companies.
Join Ventana Research and Informatica to learn how to:
-Avoid the pitfalls of managing and exchanging product information,
-Streamline your supply chain process with a consolidated and reliable view of supplier, channel partner, and product information,
-Reduce the cost and complexity of supporting numerous formats of product information residing inside and outside the enterprise, and
-Adopt leading companies’ techniques for increasing sales by improving product information management within the enterprise and between trading partners.
Replay coming soon
Don't Hang Up!: Maximize Every Interaction by Aligning Sales and Service around the Customer
Sponsored by Merced Systems
This webinar will present important insights from recent benchmark research as well as customer-focused best practices from Ventana Research.
-Gain better understanding on how to gain visibility into sales and service performance management, and how these activities should be aligned
-Understand how a balanced set of key performance metrics can help you assess business performance
-Deliver better customer experiences, increasing customer satisfaction
-Develop more equitable incentive schemes that focus on overall business goals
Replay coming soon
BI & Performance Management Benchmark Research Results
Ventana Research is the first research company to benchmark the maturity of organizations' use of business intelligence and performance management and to examine the people, process, information and technology competencies require to support them optimally. Our benchmark research confirms the importance of both using business intelligence efficiently and using it to support effective performance management. In particular, it shows that companies that have not linked the two together are not able to reach the highest level of maturity, a level that our Maturity Index analysis indicates only 15 percent of organizations have reached.
Join Mark Smith, CEO and EVP of Research at Ventana Research, as he details the research findings and helps you to understand how organizations are maturing in their business intelligence and performance management competencies.
Among the points to be discussed in the webinar are these key insights:
- How to improve organizational maturity and effectiveness in the use of technology for BI.
- What other organizations are doing to meet their business needs.
- How organizations are advancing BI to enable performance management.
- Where in the organization analytics, collaboration, planning and mobility are critical for success.
- How many companies are looking at cloud computing and hosted approaches.
- What the research shows about business and IT trends that can help you improve your efforts.
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Pentaho Defines a Better Way to Build BI Solutions
Wednesday, March 31st at 11am PT/ 2pm ET
Join Pentaho, Ventana Research and Mozilla, to see how Pentaho is Using Agile BI to redefine the way that BI applications are built.View this webcast to:
• Hear about how Pentaho is redefining the way BI applications are built
• Learn from Industry Analyst Mark Smith of Ventana Research how BI is being redefined
• Find out how Mozilla plans to take advantage of Pentaho's game changing BI solution
With leading analysts predicting a 500% increase in open source BI adoption by 2012 , now is the time to find out how Pentaho's groundbreaking solution will redefine the way you evaluate, deploy and maintain your BI solution, at a fraction of the cost of proprietary BI software.
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Build a Business Case for Sales Pipeline Analytics
Managing the sales pipeline is like the weather: everyone talks about it, but no one really manages it. McKinsey & Co., show that effective sales pipeline management results in up to a 10 percent increase in revenue. That’s profit going right to the bottom line.The challenge organizations face today is making the business case for sales pipeline analytics. So to help you navigate in these uncertain economic times, Cloud9 Analytics has teamed up with Ventana Research, a leading benchmarking and advisory services firm, to present a groundbreaking webinar, Building the Business Case for Sales Pipeline Analytics.
Join experts from Cloud9 and Mark Smith, CEO & EVP Research at Ventana Research for this information-packed 30-minute presentation and learn:
• Why 79% of sales leaders say it’s critical to improve sales operations and performance
• How to evaluate – and improve – your sales pipeline processes
• A comprehensive checklist for justifying your investment in sales pipeline analytics
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Managing Performance to Motivate Talent
Ventana Research is the only dedicated benchmark research and advisory firm to advance performance management across all business functions for the simple purpose of achieving the fullest potential of organizations most valuable asset, your people. The mandate to leverage people and your entire workforce across your business processes and organizations is now a top priority.
This new benchmark research examined the necessary competencies for performance management including people, process, information and technology and found significant demand within organizations for managing performance within talent management. Nearly two-thirds of organizations view this as very important, and all identified it is as at least somewhat important. At the same time, fewer than half the said they are confident or very confident that their organization manages its performance appraisal processes effectively, and almost all said it is important or very important to improve the quality of communications to the workforce about performance management.
Join Mark Smith, CEO & EVP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced in managing performance to motivate talent.
Among the key points to be discussed in the webinar are these key insights:
• Competencies to become innovative in motivating talent
•Understand constraints to performance management
•Examine the barriers to streamlining performance processes
•Determine methods for taking positive steps for improvement
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Ventana Research 2009 Leadership Awards
Come and hear who are the 2009 Leaders in business and IT along with the technology vendors who supported their customers be successful.
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Performance Management Thought Leadership Series: Invest and Realize ROI Through Improved Financial Processes
Sponsored by Host Analytics
During this webcast, Robert Kugel from Ventana Research will share his insights on how you can better understand the benefits of CPM by using an ROI methodology. Rob covers key principles of improving return on your investment, and a framework for efficiency and effectiveness factors when determining return on investment.
Product Information Management
Benchmarking the Maturity and Usage of PIM Across Busniness and Service/Supply Chain
Sponsored by Informatica and Silver Creek Systems
Listen to Mark Smith, CEO & EVP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced their product information management efforts. Among the key points discussed in the webinar are Product information management is lacking maturity and competencies in organizations. Review of of concerted business and IT efforts holding back improvements and how to address lack of trust and confidence with product data. The webinar covers the use of sophisticated technology needed to improve and automate and address the spreadsheet and data chaos with PIM.
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Analysis for your users; why one size fits all is not a strategy for success
Sponsored by IBM Cognos
This Webinar will look at the types of analysis that can be used to better leverage existing technology such as business intelligence. You will learn: What styles of analysis are used most often today, Why the ability to support them is essential to your organization, and What our organization needs to do in order to support your users. Download this compelling On-Demand Webinar and learn more now!
Data Governance
Benchmarking the Maturity and Usage of Processes and Technology
Sponsored by DataFlux
Join Mark Smith, CEO & EVP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced their data governance. He will show that companies that deploy effective data governance are able to gain a better return on existing investments, improve the quality of data for decision-making and improve operational efficiency. However, the research also finds that companies are lagging in applying the best practices uncovered by this research.
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Overcoming ERP and CRM Biases in Performance Management
Sponsored by Information Builders
An effective performance management (PM) system collects data for metrics from any application regardless of vendor. This Webcast will explain the best practices and five steps to successful deployment. Mark Smith, CEO and EVP Research of Ventana Research, and David Cook, managing director of Information Builders, will discuss the characteristics of performance management systems as well as the goals of a PM solution.
Advancing Performance by Integrating Risk Processes and Metrics
Sponsored by Information Builders
Companies today are realizing the importance of implementing a comprehensive, broad-reaching performance management strategy. However, many organizations fail to achieve their performance management goals, realizing only moderate improvements in productivity and cost-efficiency. According to many experts, this failure is rooted in a lack of attention to relevant risks. Join Robert D. Kugel, CFA and SVP Research of Ventana Research, and David Cook, managing director of Information Builders, as they discuss the importance of making proactive risk monitoring a key element of any performance management effort.
Leverage Search to Improve Contact Center Performance
Sponsored by Exalead
Use search to improve Contact Center Rep performance at the desktop and Web-based self service and how new search-based information mash-ups provide a 360-degree view of customer interactions from both enterprise application and web data sources. Also examine how simple search-style text queries shorten data look-up times yet enable comprehensive dashboards that improve contact center outcomes.
Leveraging Enterprise Data
How to Innovate and Integrate BI for Business Inexpensively
Sponsored by TechTarget
Leveraging Enterprise Data, a recent LIVE interactive online event, featured business intelligence (BI) and performance management (PM) experts Mark Smith, CEO & Executive Vice President of Research for Ventana Research, and Rick Sherman, founder of Athena IT Solutions. We invite you to explore the new ideas and approaches they discussed for cost-effectively optimizing or expanding existing BI-PM implementations. Learn new approaches to integration and hear from these expert BI practitioners with years of hands-on experience about architecture challenges that can plague BI and data management projects. Find out which of your peers attended and hear the questions they asked.
Reduce Your Time to Action with Operational Intelligence
Sponsored by Vitria
During this 45 minute webinar, Mark Smith, CEO & EVP of Research at leading firm Ventana Research, will introduce Operational Intelligence and how it can enhance your operational activities, processes and systems to provide you with the visibility and insight required to make decisions based on real time information. Mark will also discuss how many of the current technology approaches such as Business Activity Monitoring (BAM) and Business Intelligence (BI) fall short and provide only part of a solution.
A New Generation of Analytics for Operational Performance
Sponsored by MyDials
In this webinar, Mark Smith, CEO and EVP Research at Ventana Research, and Wayne Morris, CEO of myDIALS discuss key best practices and changes in the technology landscape that make analytics for operational performance a reality for your organization. Learn about operational analytics and why are they important and why traditional BI solutions may not be the best approach for Operational Performance Management. Examine the best and worst practices exist today and considerations and what are top 5 evaluation criteria for your operational performance systems.
Agent Performance Management
Join Richard Snow, VP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced their contact centers through Agent Performance Management. The key points to be discussed in the webinar are how the handling of customer interactions hasn't changed much and the tension between optimizing which agent handles a call and improving customer satisfaction. What performance metrics and how they're produced need to be addressed and how (and when) customer feedback is obtained is important.
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Integrated Business Planning
Achieving Greater Accuracy, Agility and Awareness
Sponsored by Blue Line Planning, Infor, Jonova and Oracle
Join Robert D. Kugel CFA, SVP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced their use of integrated business planning through examination of our benchmark and the new value index that determine the competency and maturity of the industry.
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Innovating with Operational Intelligence and Complex Event Processing
Deriving competitive advantage from real-time information
Sponsored by IBM
Join Mark Smith, CEO & EVP of Research as he details the findings of this benchmark research covering key findings and insights that are critical to Operational Intelligence and CEP. Learn about the benefits and value of investing in Operational Intelligence and CEP and top business and IT priorities for applying Operational Intelligence. Also the role of information technologies such as rules and business process management and what is required to prepare organizations to utilize events efficiently.
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Beyond BAM with Operational Intelligence:Get a Grip on Costs and Eliminate Operational Errors
Sponsored by Vitria
Optimizing and then properly governing your operations is a key step toward achieving greater levels of efficiency and effectiveness. But many of the technology approaches companies have adopted, such as business activity monitoring (BAM), have actually hindered organizations from realizing their full potential. Merely implementing the ability to monitor your activities will not deliver the results required. Rather, you must be able to use analytics to correlate business and technology events so you’ll be able ensure that you’re complying with policies and service level agreements.
Integrated Business Planning Meets Cloud Computing
Making Plug & Plan a Reality
Sponsored by Host Analytics
Listen to Ventana Research CEO & EVP of Research, Mark Smith, as he discusses a new generation of planning called integrated business planning (IBP), and the technology that operates the critical function in a safe and secure manner - Cloud Computing. This webcast replay provides insight into IBP and highlights research and best practices. Learn about IBP and why it is so important, ways to take an incremental, cost-effective approach to IBP through cloud computing and how easy it is to integrate data from on-premise and SaaS applications to your IBP solution.
Adopting Open Source BI & DW
Smart & Safe Alternative in a Struggling Economy
Sponsored by Infobright & Pentaho
In today’s business climate, being safe and smart is the name of the game. Yet, companies face two conflicting challenges - the need to cut IT costs and the reliance on IT to get critical information out of operational systems. So how do you find ways to reduce technology costs and provide easy access to valuable business information and insight? Utilizing your resources and budget dollars wisely is no easy task. Organizations that do not consider open source as an option for BI and data warehousing will have to deal with the high licensing costs of proprietary software and run the risk of project failure with technology that is difficult to evaluate before committing.
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IT Performance Management
Leveraging Information and Technology for IT Management
View this Webcast and join Mark Smith, CEO & EVP of Research as he investigates the research findings and help you to understand how innovative organizations have advanced their use of IT performance management through examination of people, processes, information and technology. We assessed how organizations are advancing their IT processes through use of technology and information. This research will help IT management better understand how to improve their efforts. It will enable them to determine how to align their organization’s people, processes, information and technology to improve IT performance.
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2008 Ventana Research Leadership Awards Announcement Webcast
The Ventana Research Performance Management Leadership Awards recognize organizations that have demonstrated leadership in orchestrating people, process, information and technology for optimum business impact. Please join us and listen to the 2008 Ventana Research Leadership Awards Webcast!
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Maximize Value from Your SAP Investment with Business Intelligence (BI) and Performance Management (PM)
As performance management (PM) and business intelligence (BI) continue to top the list of strategic initiatives, maximizing the inherent value of all enterprise data is a top priority. For customers with strategic investments in SAP, a major PM imperative is to embrace, enhance and extend the data residing within the SAP business warehouse and SAP transaction systems. Part of the challenge in doing so is to ensure a seamlessly interoperable experience that reduces IT backlog and ensures that businesses can execute a consistent PM process across all BI and planning capabilities.
View this Webcast and join Mark Smith, CEO and EVP of Research to learn more about why a unified PM platform can be the best means to drive additional value from your SAP investment. Listen to the first hand impacts of using a fragmented platform as Mark shares his unique insight into why PM is a strategic imperative as well as the potential organizational impacts of relying on disparate non-integrated tools to do so.
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Optimizing BI and Data Warehouse Performance
New Approaches to Get More from Your Information Assets
Ventana Research is the first research company to benchmark the maturity and direction of BI and Data Warehousing performance and scalability that is critical for business data for business processes and decision making. Businesses need reliable information about how their BI and data warehouse systems are performing in order to analyze and tune their performance, but less than half of organizations have good or excellent information sources to assess their situation. In addition organizations are examining and deploying alternatives like columnar databases, appliances and integration technologies.
Register and View this Webinar Replay Decision Making and Performance Management
Improving Essential Business Analytics and Technologies
The first webcast unveils the findings from the benchmark research and the second webcast will unveil the best and worst practices for decision making and performance management and how technology provider Symphony Metreo is addressing these needs today:
The webinars will discuss key findings and insights that are critical to maturing organizations’ decision-making processes:
• Pain points and the needs of the business analyst.
• Issues in organizations’ approaches to analytics and planning.
• The role of technologies and applications, what’s being chosen and why.
• Issues that are impeding improvement in the quality and effectiveness of decisions.
• Worst practices to avoid.
Part One:
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Part Two:
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Total Compensation Management SpotlightSponsored byBusinessFinance
Insight for Finance to Accelerate Compensation Management Investments
Listen to Ventana Research in this 90-minute web event exclusively dedicated to educating and presenting the latest in Total Compensation Management. Total Compensation Management has evolved from a disparate set of activities and technologies into a process that provides unified information from applications that can help companies understand and optimize compensation to build optimal performance in the business. But compensation management cannot be successful without finance being involved and working with HR executives to decisively make changes to existing approaches. How finance can more solidly understand how to bring base, merit, stock, variable and rewards into a single compensation view for planning and decision-making is at the center of the Talent Management market and where improvements to workforce performance can be achieved.Register and View this Webinar Replay.
Customer Experience Management
Improving the Consistency and Quality of Interactions
Listen to Richard Snow, VP of Research as he investigates the research findings and help you to understand how innovative organizations have advanced their use of customer experience management through examination of people, processes, information and technology. We assessed how organizations are advancing their customer management strategies and processes through use of technology and information. This research will help executives and managers to better understand how to improve their customer experience management efforts.
Register and View the Webinar Replay. Sales Forecasting and Demand Planning
Requirements for Financial and Operational Performance
Listen to Robert D. Kugel, CFA, SVP of Research as he investigates the research findings and help you to understand how innovative organizations have advanced their use of sales forecasting and demand planning through examination of people, processes, information and technology. The webinar will present the research findings and help you to understand how organizations are advancing the use of sales forecasting and demand planning processes and technology by enabling people to have accurate information for critical decisions. It will also provide some valuable insight to the barriers and impediments facing organizations and what can be done to improve and apply best practices.
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Sales Performance Management
Improving Operations and Performance of Sales Organizations to Maximize Strategic Value
Come listen to Mark Smith, CEO and EVP of Research as he investigates the benchmark research findings and help you to understand how innovative organizations have advanced their use of sales performance management through examination of people, processes, information and technology.
Register and View the Webinar Replay.Total Compensation Management
Establishing Compensation as Cornerstone for Talent and Workforce Performance Management
The focus on managing the effectiveness and maximizing the value of a workforce is a critical performance management imperative of this decade. This, in turn, requires a focus on the fundamentals and management of compensation. Managing compensation is not an easy task, though. It involves a variety of job categories and goes far beyond just doling out merit pay. It must address the planning for and management of the many categories of variable compensation used in the modern organization to incentivize improved performance.
Register and View the Webinar Replay.Innovating Business with Location Intelligence
Benchmark Research findings on Location Intelligence
Location intelligence (LI) will be one of the key enabling technologies for business innovation. LI applies information using software that utilizes location or geography to provide information on actions or responses to business opportunities. By combining geographic and location-related data with other critical business data, it can help companies gain critical insights, make better decisions and optimize important processes and performance.
Register and View the Webinar Replay.Requirements for 21st Century Spreadsheets
Uses and Misuses of Critical Business Technology
Join Robert D. Kugel, CFA, SVP and Research Director, as he provides insights into new benchmark research on the uses and misuses of spreadsheets today, and what you can do about it. The webinar will cover the often overlooked problems people run into when they use spreadsheets in collaborative and repetitive tasks.
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Operational Business Intelligence Trends
Examining Trends in Operational BI
Join Ventana Research, as we provide insights into new benchmark research on the key trends and best practices you should know for effective Operational Business Intelligence.
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Optimize Customer Satisfaction through Better Customer Information Management
Join Richard Snow, Vice President and Research Director, as he provides insights on this benchmark, key trends and best practices you should know for effective Customer Information Management.
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How to Avoid Product Information Chaos
Join Ventana Research, as we provide insights on this benchmark and the key trends and best practices you should know for effective Product Information Management.
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What Everybody Ought to Know About Business Intelligence and Search
Join Mark Smith, CEO & EVP of Research, as he provides insight into how companies are deploying business intelligence to users, while using Internet search engines to meet employee expectations concerning information access.
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Finance Best Practices for Midsize Companies
Join us for this informative webinar unveiling recent research results on Finance Best Practices and Innovation. Featured speaker Robert D. Kugel, CFA, SVP & Research Director as he will offer insight into how finance organizations have adapted to the steady stream of challenges they’ve faced over the past decade.
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The Secret of Successful Supply Chain Business Intelligence
Join this webinar and get insight into how hundreds of manufacturing and distribution companies are using BI technology to improve their supply chain operations. Ventana Research will unveil recent research results on Supply Chain Business Intelligence.
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Improving Customer Interaction through Emerging Technologies
Join Richard Snow, VP & Research Director – Contact Center Performance Management for insight into how companies are using emerging technologies to support interaction with customers across the organization and all channels of communication, including self-service. Results of recent research on Emerging Technologies for Customer Interaction in the 21st Century will be highlighted.
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Top 5 Trends in Workforce Analytics
Improving Business Performance through Workforce Analytics and BI
Attend this webinar for insights into our latest research Improving Workforce Analytics. Featured speaker Mark Smith, CEO and EVP of Research, will offer insight into how organizations are improving their business performance by ensuring that their human capital – the people assets – are an element of overall performance management.
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Planning & Budgeting
Improving Effectiveness through Best Practices and Technology
Budgeting and planning is an area of finance that is long-established yet ripe for change. There is widespread dissatisfaction with the budgeting process. Nearly all business people regard it as a waste of time and resources. Typically, it eats up 10 to 15 percent of the finance organization’s time, and it takes five to eight months to complete the full cycle in large organizations. Worse, people usually view budgets as being out of date almost from the start and as having little or no strategic value.
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21st Century Financial Performance
Companies have made considerable progress in addressing their financial and management needs, but still are a long way from providing the next level of information that can improve performance, according to Ventana Research’s new benchmark research, “Financial Performance for the 21st Century.” For most corporations, the research finds, the key barriers to improving financial performance management often are hidden from people in the finance function. These include information technology infrastructure complexity, poor alignment and communication of strategy as well as poor utilization of the available information and analytical tools.
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Financial Performance Management
Financial Performance Management is a collection of activities that help ensure finance organizations achieve optimal efficiency while focusing on the effectiveness and performance of the organization. We define it as the process of addressing the often overlapping issues that affect how well finance organizations support the strategic objectives of their company and the activities of the rest of the organization, and manage their own operations. FPM deals with the full cycle of the department’s activities, including corporate and strategic finance, planning, forecasting, analysis, closing and reporting.
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In Search of the Fast, Clean Close
Attend this webinar and find out how successful CFOs closing their books more efficiently and completing the accounting cycle quickly and accurately – and how you can take advantage of these best practices. Join Robert Kugel, SVP and Research Director, as he unveils results of his latest research In Search of the Fast Clean Close.
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Older Webinars:
Location Intelligence Technology and Trends
Information Management
Service-Oriented Architecture for BI
Sales and Operations Planning
Master Data Management
Unlocking the Value of IT
Top 10 Trends in Performance Management
ERP Innovation
Open Source & Application BI
Performance Scorecards and Dashboards
Raising the Maturity Level of Customer Contact Centers
Operational Business Intelligence Applications
