Ventana Research | Webinars

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		Webinar Replays Register and Listen to Live or Webinar Replays New Webinars In Pursuit of Excellent Customer Relationships Today it’s a different world of customer interactions and service. Customers have alternatives to the telephone available not only when they want to buy a product but when they need service. The boom in social media has made it simple to comment to a mass audience on one’s experiences with and opinions of a product or a company. This new environment forces companies to look their customer relationship management model and evaluate the people, process, information and technology aspects of supporting customer-facing activities. Join Richard Snow, VP & Research Director at Ventana Research as he discuss our latest research into achieving maturity in managing the customer experience. Register for the Live Webinar Sales Performance Management Webinar The newly completed benchmark research into Sales Performance Management uncovers the importance of automating this essential business process and the use of applications to improve it. The research findings and recommendations for best practices will help your Sales organization ensure you gain the most from your existing process and improve upon them. Listen to Mark Smith, CEO and Chief of Research at Ventana Research as he presents the research findings from the Sales Performance Management benchmark research. Key research findings include: How to become competitive and innovate Top uses of incentives and rewards for improving performance Where applications can drive increased efficiency The best practices for improving Sales Performance Management Top 10 recommendations to act on immediately View the Replay! Technology Analytics Webinar Replay The Technology Analytics benchmark research webinar offers fresh research-based information on these companies' attitudes toward business analytics. The research findings confirm that business and IT organizations use a variety of analytics, but the data indicates that most technology organizations have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Mark Smith, CEO & Chief Research Officer, discusses key research findings: the current state of use of analytics and metrics  top patterns in the adoption of new methods of analytics  the types of business metrics and indicators that are most important in the technologyfield  the current state, future direction of and potential investments in analytics  the competencies required for business analytics in a technology organization  top recommendations for technology organizations View the Replay! Webinar Replays Contact Center in the Cloud Benchmark Research Webinar Newly completed benchmark research from Ventana Research investigated the move of contact center operations to the cloud. Join Richard Snow, VP & Research Director at Ventana Research Wednesday, December 7, 2011 at 9 am PT, as he covers key details and research findings from the Contact Center in the Cloud benchmark research in a live interactive webinar. He’ll discuss: Current state of deployment of cloud-based contact centers Challenges associated with managing contact centers in the cloud Where cloud applications can drive increased efficiency Top 10 recommendations to act on immediately View the Replay! Ventana Research 2011 Leadership Awards Webinar Listen to Mark Smith, CEO and Chief of Research at Ventana Research as he presents the Ventana Research 2011 Leadership Awards. View the Replay! The Challenge of Big Data The newly completed benchmark research, The Challenge of Big Data, explores the information about levels of maturity, trends and best practices for managing large-scale data. Listen to Dave Menninger, VP and Research Director of Information Technology at Ventana Research, as he covers key details and research findings from The Challenge of Big Data benchmark research in this webinar. Key points covered include: The current state of organizations’ thinking on how best to apply Big Data management techniques. Top patterns in the adoption of new methods and technologies. The current state, future direction of and potential investments. The competencies required to manage large-scale data. Recommendations for organizations to act on immediately. View the Replay! Telecommunications Analytics Webinar The Telecommunications Analytics benchmark research webinar offers fresh research-based information on these companies' attitudes toward business analytics. The research findings confirm that business and IT organizations use a variety of analytics, but the data indicates that most Telecommunications organizations have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Mark Smith, CEO & Chief Research Officer, discusses key research findings: the current state of use of analytics and metrics top patterns in the adoption of new methods of analytics the types of business metrics and indicators that are most important in the telecommunications field  the current state, future direction of and potential investments in analytics  the competencies required for business analytics in a telecommunications organization top recommendations for telecommunications organizations View the Replay! Hadoop and Information Management Ventana Research will detail the findings of this benchmark research in a live interactive webinar that will discuss the research findings and offer recommendations for improvement. Key research findings to be discussed will include: • The current state of organizations’ thinking on how best to apply Big Data management techniques. • Top patterns in the adoption of new methods and technologies • The current state, future direction of and potential investments • The competencies required to manage large-scale data. • Recommendations for organizations to act on immediately. View the Replay! Education Analytics Benchmark Research Webinar The Education Analytics benchmark research webinar offers fresh research-based information on these companies' attitudes toward business analytics. The research findings confirm that business and IT organizations use a variety of analytics, but the data indicates that most education organizations have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Robert Kugel, VP & Research Director, discusses key research findings: • the current state of use of analytics and metrics • top patterns in the adoption of new methods of analytics • the types of business metrics and indicators that are most important in the education field • the current state, future direction of and potential investments in analytics • the competencies required for business analytics in a education organization • top recommendations for education organizations View the Replay! Insurance Analytics Benchmark Research Webinar The Insurance Analytics benchmark research webinar offers fresh research-based information on these companies' attitudes toward business analytics. The research findings confirm that business and IT organizations use a variety of analytics, but the data indicates that most education organizations have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Mark Smith, CEO & Chief Research Officer, discusses key research findings: the current state of use of analytics and metrics   top patterns in the adoption of new methods of analytics  the types of business metrics and indicators that are most important in the insurance field  the current state, future direction of and potential investments in analytics the competencies required for business analytics in a insurance organization View the Replay! 2011 Total Compensation Management Webinar Newly completed benchmark research from Ventana Research shows the focus on managing the effectiveness and maximizing the value of a workforce is a critical performance management imperative of this decade. Join Mark Smith, CEO and Chief of Research, August 18, 2011 at 11 am PT as he details the findings of this benchmark research in a live interactive webinar that will discuss the research findings and offer recommendations for improvement. Key research findings to be discussed will include: What distinguishes organizations from being innovative or tactical How organizations are addressing information adequacy issues that surround communication and planning. How to address the high level of importance for integration of data and systems in organizations. Where finance and operations play a strategic role for sponsoring, improving processes or gaining access to information. The current state, future direction of and potential investments. Recommendations for organizations to act on immediately View the Replay! Social Media in Recruiting Benchmark Research Webinar Ventana Research's Social Media in Recruiting investigated the integration of social media for both acquiring and generating talent for improving the potential of your recruiting and workforce processes. Listen to Mark Smith, CEO and Chief of Research at Ventana Research as he presents the research findings from the Social Networking and Talent Acquisition benchmark research. Key research findings include: How to become competitive and innovate talent acquisition Top uses of social media channels for improving recruiting Where social applications can drive increased efficiency Top 10 recommendations to act on immediately View the Replay! Government Analytics The Government Analytics benchmark research webinar offers fresh research-based information on these companies' attitudes toward business analytics. The research findings confirm that business and IT organizations use a variety of analytics, but the data indicates that most government organizations have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Listen to Mark Smith, CEO & Chief Research Officer, as he discusses key research findings: the current state of use of analytics and metrics  top patterns in the adoption of new methods of analytics  the types of business metrics and indicators that are most important in the government sector  the current state, future direction of and potential investments in analytics  the competencies required for business analytics in a government organization  top recommendations for government organizations View the Replay! Retail Analytics Webinar Replay The Retail Analytics benchmark research webinar offers fresh research-based information on these companies' attitudes toward business analytics. The research findings confirm that business and IT organizations use a variety of analytics, but the data indicates that most retail organizations have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Mark Smith, CEO & Chief Research Officer, discusses key research findings: • the current state of use of analytics and metrics • top patterns in the adoption of new methods of analytics • the types of business metrics and indicators that are most important in the retail field • the current state, future direction of and potential investments in analytics • the competencies required for business analytics in a retail organization • top recommendations for retail organizations View the Replay! Consumer Goods Analytics The Consumer Goods Analytics benchmark research webinar offers fresh research-based information on these companies' attitudes toward business analytics. The research findings confirm that business and IT organizations use a variety of analytics, but the data indicates that most Consumer Goods organizations have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Listen to Mark Smith, CEO & Chief Research Officer, as he discusses key research findings: the current state of use of analytics and metrics  top patterns in the adoption of new methods of analytics  the types of business metrics and indicators that are most important in the consumer goods field  the current state, future direction of and potential investments in analytics the competencies required for business analytics in a consumer goods organization  View the Replay! Banking and Financial Services Analytics Webinar The findings offer fresh research-based information for banking and financial services companies' attitudes toward business analytics. They confirm that business and IT organizations use a variety of analytics, but the data indicates that most companies have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Key research findings to be discussed will include: • the current state of use of analytics and metrics. • top patterns in the adoption of new methods of analytics. • the types of business metrics and indicators that are most important. • the current state, future direction of and potential investments in analytics. • the competencies required for business analytics. • top recommendations for banking and financial services organizations Register and view Webinar Replay! Small and Midzise Business Analytics The findings offer fresh research-based information on these companies' attitudes toward business analytics. They confirm that business and IT organizations use a variety of analytics, but the data indicates that small and midsized businesses have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Register and view Webinar Replay! Healthcare Analytics Webinar Replay The Healthcare analytics benchmark research findings offer fresh research-based information on these companies' attitudes toward business analytics. They confirm that business and IT organizations use a variety of analytics, but the data indicates that most healthcare organizations have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Key research findings to be discussed will include: the current state of use of analytics and metrics  top patterns in the adoption of new methods of analytics the types of business metrics and indicators that are most important in the healthcare field  the current state, future direction of and potential investments in analytics  the competencies required for business analytics in a healthcare organization top recommendations for healthcare organizations View the Replay! Manufacturing Analytics Webinar Join Robert Kugel, SVP and Research Director at Ventana Research, as he details the Manufacturing Analytics research findings and helps you to understand how organizations are innovating in their use of manufacturing analytics. The webinar will explore these topics: • top ten recommendations for organizations to act on immediately. • the current state of organizations’ thinking on how to apply analytics to create opperational efficiency. • top patterns in the adoption of new methods of analytics. • the types of manufacturing metrics and indicators that are most important. • the current state, future direction of and potential investments in analytics. • the competencies required for manufacturing analytics. Register and view Webinar Replay! Services Analytics Webinar Replay The Services Analytics benchmark research findings offer fresh research-based information on these companies' attitudes toward business analytics. They confirm that business and IT organizations use a variety of analytics, but the data indicates that most services companies have not yet automated many of the underlying data integration and analytics operations needed to generate metrics. The research also shows that usability and flexible functionality are important criteria in these organizations’ search for the right analytics, that failing to examine timely availability, broad access and efficient handling can obstruct analytics use, and that to improve the maturity of applications usage spreadsheets should be replaced with more appropriate tools. Key research findings to be discussed will include: • the current state of use of analytics and metrics. • top patterns in the adoption of new methods of analytics. • the types of business metrics and indicators that are most important. • the current state, future direction of and potential investments in analytics. • the competencies required for business analytics. View the Replay! Business Data in the Cloud The newly completed benchmark research on Business Data in the Cloud explores the information about levels of maturity, trends and best practices for moving and utilizing data in the cloud. Listen to Dave Menninger, VP and Research Director of Information Technology at Ventana Research, as he covers key details and research findings from the Business Data in the Cloud benchmark research in a live interactive webinar. Key points covered include: How and when to adopt cloud-base technologies Where cloud applications can drive increased efficiency The best practices for integrating on-site and cloud-based data Top 10 recommendations to act on immediately View the Replay! Agent Performance Management Benchmark Webinar Join Richard Snow, VP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced their contact centers through Agent Performance Management. These are key points to be discussed in the webinar: • The handling of customer interactions hasn't changed much. • There is a tension between optimizing which agent handles a call and improving customer satisfaction. • Performance metrics and how they're produced need to be addressed. • How (and when) customer feedback is obtained is important. • In most companies, call-handling monitoring and agent training need attention. View the Replay! BI and Data Warehouse Performance Join Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced their data warehouse and BI deployments with technology. These are key points to be discussed in the webinar: • Pain points and benefits not found in current investments • Sources of performance and scalability issues associated with current investments • The role of technologies like workload analysis, appliances, columnar databases, integration technology • Where consolidating data marts and integration technologies plays a role for improvement • Why IT needs information from business and systems to determine best place for investment. View the Replay! Business Analytics Benchmark Webinar This research will help executives and managers to better understand how to improve their analytic efforts with specific knowledge on best and worst practices. Ventana Research believes that with proper planning and execution, companies that deploy and use analytics effectively can achieve a competitive advantage. Key research findings to be discussed will include: • the current state of business’ use of analytics and metrics. • top patterns in the adoption of new methods of business analytics. • the types of business metrics and indicators that are most important. • the current state, future direction of and potential investments in business analytics. • the competencies required for business analytics. • top five recommendations for business organizations. View the Replay! Business Intelligence and Performance Management Benchmark Webinar Join Mark Smith, CEO and EVP of Research at Ventana Research, as he details the research findings and helps you to understand how organizations are maturing in their business intelligence and performance management competencies. Among the points to be discussed in the webinar are these key insights: - How to improve organizational maturity and effectiveness in the use of technology for BI. - What other organizations are doing to meet their business needs. - How organizations are advancing BI to enable performance management. - Where in the organization analytics, collaboration, planning and mobility are critical for success. - How many companies are looking at cloud computing and hosted approaches. - What the research shows about business and IT trends that can help you improve your efforts. View the Replay! Contact Center Analytics Benchmark Webinar Join Richard Snow, VP Ventana Research and head of its Customer and Contact Center Research practice, as he details the research findings and helps you to understand how organizations are maturing in utilizing analytics in contact centers. The webinar will explore these topics: • the current state of organizations' thinking on how to apply analytics across customer, contact center and operations functions. • patterns in the adoption of new methods of analytics in response to the latest thinking on best practices. • what types of measures, metrics and indicators are most important. • the current state, future direction of and potential investments in analytics • existing levels of competency in using analytics. • attitudes toward analytics software. View the Replay! Customer Analytics Benchmark Webinar The research found organizations using a variety of customer analytics, but most of those in use focus on cost-related operational issues rather than bottom-line business issues. This emphasis on internal efficiency rather than business effectiveness was a main reason our Maturity Index analysis found only 18 percent of organizations able to reach the highest Innovative level of maturity. Another key factor was the ineffectiveness of the analytics process in many organizations: Almost three-quarters of them spend most of their time in the analytics process in unproductive activities such as waiting for data, reviewing it for quality and consistency, and preparing it for analysis. And it takes 70 percent of organizations one to two weeks to provide updated metrics and KPIs to people. Join Richard Snow, VP & Research Director - Customer and Contact Center Research at Ventana Research, as he details the research findings and helps you to understand how organizations are innovating in their use of customer analytics. View the Replay! Data Governance Benchmark Webinar Join Mark Smith, CEO & EVP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced their data governance. Among the key points to be discussed in the webinar are these key insights: Data governance is maturing slowly. Data trust issues are driving change. Data governance is advancing business-IT collaboration. Policies and rules are essential for successful data governance. Cloud computing and software as a service (SaaS) lack data governance. Data governance needs to address data quality and consistency. View the Replay! Decision-Making and Performance Benchmark Webinar The webinars discuss key findings and insights that are critical to maturing organizations’ decision-making processes: • Pain points and the needs of the business analyst. • Issues in organizations’ approaches to analytics and planning. • The role of technologies and applications, what’s being chosen and why. • Issues that are impeding improvement in the quality and effectiveness of decisions. • Worst practices to avoid. View the Replay! Exploring the State of Customer Contact Centers Benchmark Webinar Ventana Research has undertaken a comprehensive benchmark of the adoption and use of contact center technology. We assessed how organizations are operating today and how they plan to advance their contact center strategies and processes through use of technology and information. This research will help contact centers to better understand how to improve their efforts. It will enable them to determine how to align their organization's people, processes, information and technology to improve contact centers and the interactions with customers. Ventana Research believes that with proper planning and execution, companies that deploy multi-channel contact center technology can achieve a competitive advantage. Come register to listen to Richard Snow, VP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced their use of contact center technologies through examination of people, processes, information and technology. View the Replay! Finance Analytics Benchmark Webinar The webinar will explore these topics: • How organizations fall short in their use of finance analytics. • Why making finance analytics more accessible is important. • The areas where there is a high or low degree of satisfaction with financial analytics. • Attitudes toward improving how analytics are used. • The timeliness and accuracy of data used by finance departments. • Improving the availability of analytics used by executives and managers View the Replay! Information Applications Benchmark Webinar We assessed how organizations are using and advancing the use of information as part of consumer, customer and enterprise related information needs. This research helps executives and managers to better understand how to improve their efforts with specific knowledge on best and worst practices. Ventana Research believes that with proper planning and execution, companies that deploy information applications can achieve not just a competitive advantage but become more effective in their operations. View the Replay! IT Analytics Benchmark Webinar Join David Menninger, VP and Research Director - Information Technology Research at Ventana Research, as he details the research findings and helps you to understand how organizations are innovating in their use of IT analytics. The webinar will explore these topics: • the current state of organizations' thinking on how to apply analytics to optimize IT processes. • patterns in the adoption of new methods of analytics in response to the latest thinking on best practices. • what types of measures, metrics and indicators are most important. • the current state, future direction of and potential investments in analytics • existing levels of competency in using analytics. • attitudes toward analytics software. View the Replay! Learn About Best and Worst Practices for Big Data and Big Analytics - Are You Ready? Register for the Big Data and Big Analytics webinar by Ventana Research with VP & Research Director, David Menninger and explore best and worst practices, along with the architectures and technology that you can use today. In addition, Aster Data will present how their technology is helping organizations achieve maximum value from their data and generate analytics that matter. Please register below and youwill be entered in a drawing to win two free months of Ventana OnDemand service! We look forward to seeing you at the webinar. View the Replay! Marketing Analytics Benchmark Webinar Marketing management and managers need advice on how to select analytics technology, the measures most useful for them, and best practices and common mistakes in choosing marketing and operational measures, metrics and key indicators. They also need more reliable information than is currently available about integrating historical and predictive analytics into marketing systems and processes so they can make better use of existing investments and plan new ones that provide deeper insight. This marketing benchmark research is designed to generate that advice and guidance you can use for your workforce needs. It also will determine the maturity distribution of organizations in their use of marketing analytics View the Replay! Operational Intelligence and Complex Event Processing Benchmark Webinar Join Mark Smith, CEO & EVP of Research at Ventana Research will detail the findings of this benchmark research in a webinar that will discuss the research findings and recommendations for improvement: The webinar will discuss key findings and insights that are critical to Operational Intelligence and CEP: o Benefits and value of investing in Operational Intelligence and CEP o Top business and IT priorities for applying Operational Intelligence o The role of information technologies such as rules and business process management o What is required to prepare organizations to utilize events efficiently. View the Replay! Optimizing BI and Data Warehouse Performance Benchmark Webinar Join Ventana Research as we investigate the research findings and help you to understand how innovative organizations have advanced their data warehouse and BI deployments with technology.mThese are key points to be discussed in the webinar: • Pain points and benefits not found in current investments • Sources of performance and scalability issues associated with current investments • The role of technologies like workload analysis, appliances, columnar databases, integration technology • Where consolidating data marts and integration technologies plays a role for improvement • Why IT needs information from business and systems to determine best place for investment. View the Replay! Performance Management for Talent Management Join Mark Smith, CEO & EVP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced in managing performance to motivate talent. Among the key points to be discussed in the webinar are these key insights: - Competencies to become innovative in motivating talent - Understand constraints to performance management - Examine the barriers to streamlining performance processes - Determine methods for taking positive steps for improvement View the Replay! Product / Service Analytics Join Robert Kugel, SVP and Research Director at Ventana Research, as he details the research findings and helps you to understand how organizations are innovating in their use of product ad supply chain analytics. The webinar will explore these topics: • top ten recommendations for organizations to act on immediately. • the current state of organizations’ thinking on how to apply analytics for efficient management of the product life cycle and the supply chain. • top patterns in the adoption of new methods of analytics. • the types of product & supply chain metrics and indicators are most important. • the current state, future direction of and potential investments in analytics. • the competencies required for product and supply chain analytics. View the Replay! Product Information Management Listen to Mark Smith, CEO & EVP of Research at Ventana Research as he investigates the research findings and help you to understand how innovative organizations have advanced their product information management efforts. Among the key points discussed in the webinar were these key insights: - Product information management is lacking maturity and competencies in organizations. - Lack of concerted business and IT efforts holding back improvements. - How to address lack of trust and confidence with product data. - Sophisticated technology needed to improve and automate. - Address the spreadsheet and data chaos with PIM. - How to build the business case for investment and priority in your organization. - Best practices and deployment plans for process and technology. View the Replay! Sales Analytics This research will help executives and managers to better understand how to improve their analytic efforts with specific knowledge on best and worst practices. Ventana Research believes that with proper planning and execution, companies that deploy and use analytics effectively can achieve a competitive advantage. Key research findings to be discussed will include: • top five recommendations for sales organizations. • the current state of sales use of analytics and metrics. • top patterns in the adoption of new methods of sales analytics. • the types of sales metrics and indicators that are most important. • the current state, future direction of and potential investments in sales analytics. • the competencies required for sales analytics. View the Replay! Supply Chain Analytics Join Robert Kugel, SVP and Research Director at Ventana Research, as he details the research findings and helps you to understand how organizations are innovating in their use of product ad supply chain analytics. The webinar will explore these topics: • top ten recommendations for organizations to act on immediately. • the current state of organizations’ thinking on how to apply analytics for efficient management of the product life cycle and the supply chain. • top patterns in the adoption of new methods of analytics. • the types of product & supply chain metrics and indicators are most important. • the current state, future direction of and potential investments in analytics. • the competencies required for product and supply chain analytics. View the Replay! Top 5 Trends in Workforce Analytics Attend this webinar for insights into our latest research Improving Workforce Analytics. Featured speaker Mark Smith, CEO and EVP of Research, will offer insight into how organizations are improving their business performance by ensuring that their human capital – the people assets – are an element of overall performance management. Register and view Webinar Replay! Workforce Analytics Join Mark Smith, CEO and EVP of Research at Ventana Research, as he details the research findings and helps you to understand how organizations are innovating in their use of workforce analytics. The webinar will explore these topics: • the current state of organizations' thinking on how to apply analytics for workforce and talent management. • patterns in the adoption of new methods of analytics in response to the latest thinking on best practices. • what types of measures, metrics and indicators are most important. • the current state, future direction of and potential investments in analytics • existing levels of competency in using analytics. • attitudes toward analytics software. View the Replay! Building an ROI Model for Your Cloud-Based Contact Center Hear industry expert Richard Snow, Global VP & Research Director at Ventana Research, discuss why cloud ROI can vary significantly relative to its on-premise alternative depending on your specific situation and requirements. Learn why it’s important to evaluate the financial impact of both models and what capital expense, operational and other expense items to consider when doing so. Discover what specific factors can swing the financial pendulum in favor of cloud, premise or even a mixed solution. Gain insight to help you make the best financial decision for your contact center, and your company. View the Replay! Older Webinars: