To get the most out of today's workforce, employers must understand the competencies of the individuals who compose it. The competency profile can be a valuable asset for managing the performance of established workers and for recruiting and bringing onboard new talent. Methods of assessing and enhancing competency continue to advance, as shown in the recent bulking up of Saba, Vurv and Workstream through acquisitions and new product development. Defining competencies should be part of your workforce performance management efforts. Operational executives will need to engage in this critical area to ensure that the competency profile contributes to managing performance and individuals. Using these profiles will lead to more effective workforce management and allow you to deliver better operational performance to the bottom line.

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