Research Notes - Complete Archive

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GRC Tools Empower IT and Finance
Dedicated software and data storage facilitate risk management and governance (December 28, 2012)

SAS Covers Bases in Business Analytics
Advances made in customer data as well as other key areas (December 24, 2012)

Revolution Analytics Expands Big-Data Capabilities
Version 6 integrates with multiple information architectures and data formats (December 21, 2012)

Teradata Aster SQL-H Simplifies Hadoop Access
Query interface makes data more familiar, reduces training (December 18, 2012)

Cognos Express Takes Glitches out of Spreadsheets
BI and planning empower midsize companies and corporate workgroups (December 14, 2012)

Vitria Improves Customer Service with Operational Intelligence
Applications help companies respond to issues before they escalate (December 11, 2012)

Talent Technology Helps Companies Find and Assess Candidates
Talemetry applications assist process from search through verification (December 07, 2012)

Information Builders Boosts Analytics for Big Data
Analytics vendor provides faster processing and easier development for business users (December 04, 2012)

Jacada Brings Mobility to Customer Self-Service
Smartphone application guides customers and informs agents before interaction (November 30, 2012)

Xactly Enhances Sales Mobility
New version adds analytics and improves access for employees on the go (November 27, 2012)

Opera Solutions Adds Power to Predictive Analytics
Application offers forward-looking intelligence to organizations without expert resources (November 20, 2012)

Splunk Brings Machine Data to Customer Interaction
Analytics provides operational intelligence to improve the customer experience (November 16, 2012)

Genesys Improves Mobile Customer Service
Mobile Engagement informs agents about caller’s actions and context (November 13, 2012)

IBM Enables Fast, Accurate Finance Processes
Product suite includes both basic capabilities and advanced analytics (November 09, 2012)

SAP Reveals New Cloud Computing Strategy
Technologies move toward multi-tenant, multi-customer environments (November 06, 2012)

Informatica 9.5 Supports Key New Technologies
Software better integrates big data and data from cloud systems (November 02, 2012)

Nice Solves Issues in Mobile Self-Service
Application lets contact center agents use data customers already entered (October 30, 2012)

Transcom Responds to Market Changes
Customer service outsourcer accommodates new communications channels and analytics (October 26, 2012)

Kronos Adds Punch to Workforce Analytics 6.3
Latest release includes robust BI and industry-specific analytics (October 22, 2012)

SuccessFactors Enlarges Human Capital Management Portfolio
Vendor expands into mobility, collaboration and social media (October 19, 2012)

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