From research guided by our team of leading industry experts, Ventana Research develops industry benchmarks as indicators of an organization’s maturity and guides them through key steps for improvement. Ventana Research has completed more than 35 research benchmarks that reach across organizational areas. As a result, these benchmarks can be used as both guide and framework to bring new services to the industry. Our benchmark research examines the intersection of organizational functions from a business and technology perspective in finance, operations, customer, HR, sales and IT areas to identify points of friction and challenges in utilizing information and technology to manage performance.
To ensure a balanced and unbiased set of benchmark findings, the research universe consists of both the extensive Ventana Research community of over eighty thousand and the broad reach of the company’s media partner network to over 2.5 million business and IT professionals. All our research provides in-depth analysis by size of organization and vertical industry. These benchmarks are a tool for understanding how your organization compares to market competitors and what needs to change.
Research Programs In Progress Now!
Click on a link below to participate in our current benchmark research underway:
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Research Programs In Analysis Now!
Performance Management for Talent Management - Upcoming Webinar
Business Intelligence & Performance Management - Writing
Completed Benchmark Research:Business | Customer | Finance | HR | IT | Operations | Sales
Click on a link below to learn more about completed benchmark research - download the executive summary, listen to analyst insights on the webinar replay or purchase a full report:
Business:
Integrated Business Planning - Redesigning Planning for a More Dynamic Business Environment
21st Century Spreadsheets - Uses and misuses of a critical business technology
Decision-Making and Performance - Improving Essential Business Analytics and Technologies
Customer:
Agent Performance Management - Improving the Performance of Agents To Benefit the Customer’s Experience
Customer Experience Management - Improving the Consistency and Quality of Interactions
Customer Interaction Technologies - New tools and approaches will revolutionize how contact centers handle customers
Contact Center Performance Management - Assessing Performance Management for Customer Interactions
Finance:
Planning & Budgeting - Improving Effectiveness through Best Practices and Technology
Financial Information Management - Assessing Quality and Consistency of Financial Data
Finance Best Practices for Midsize Companies - Comparing Medium and Large Organizations
In Search of the Fast Clean Close - Processes and systems for best execution
ERP Innovation - Determining the State of ERP in Business and IT
21st Century Financial Performance Strategies - Examining Financial Strategies and Processes
HR:
Total Compensation Management - Establishing the Cornerstone for Workforce Performance Management
Workforce Performance Analytics and Business Intelligence - Examining Use of BI in HR
IT:
Product Information Management - Improving the Value of Product Data in the Enterprise and the Global Supply Chain
Data Governance - Banchmarking the Maturity and Usage of Data Governance Processes and Technology
Realizing Successful IT Performance Management - Optimizing IT Performance, Processes, and Governance
Innovating with Operational Intelligence and Complex Event Processing - Deriving competitive advantage from real-time data
Optimizing BI and Data Warehouse Performance - New approaches to getting more out of information assets
Operational BI Trends - Assessing market trends and the use of BI in operations
Business Intelligence and Search - Combining technologies to foster better business decisions
Location Intelligence - Geographic Context Spurs Innovation
Service-Oriented Architecture for BI - Assessing the Advancement of SOA and BI
Customer Information Management - Assessing Quality and Consistency of Customer Data
Master Data Management 2007 - Investigating the Use of MDM for Business and IT
Product Information Management - Assessing quality and consistency of product data
Performance Scorecards and Dashboards - Examining the Use of Scorecards and Dashboards
Location Intelligence Technology and Trends - Trends and Strategies for Location Intelligence
Unlocking Value from IT - Assessing Trends, Needs and Practices
Information Management - Actions, Intentions, Perceptions and Trends in Information
Business Intelligence and Microsoft Office - Understanding use of Microsoft Office and BI
Master Data Management - Investigating the Use of MDM for Business and IT
Open Source BI - Assessing the Establishment of Open Source BI
Operations:
Supply Chain Business Intelligence - Assessing the use of BI in the Supply Chain
Sales and Operations Planning - Examining The Maturity of Sales and Operations Planning
Operational Performance Management - Adoption and Maturity for Operational Performance
Sales:
Sales Forecasting & Demand Planning - Requirements for Forecasting and Planning
Sales Performance Management - Establishing Maturity of Sales Performance
