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Research Notes - Complete Archive


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Potential Market Size for Sales Performance Management
In U.S. Alone, Could Exceed $8 Billion by 2010 (April 29, 2008)

Spending Wisely
Midsize Companies Must Automate Requisition-to-Pay Cycle (April 23, 2008)

Customer Experience Management Market Matures
Sword Group Acquires Graham Technology (QuickTake - April 23, 2008)

Verint Enhances Data Security in Contact Centers
Impact 360 Includes New Safety Features (QuickTake - April 23, 2008)

SaaS Not About To Kill Off Software Licensing
Numbers Speak Louder than Hype (QuickTake - April 23, 2008)

Sales Performance Management Research Agenda for 2008
Focus Is on Improvement in Operations, Processes and People (April 23, 2008)

Kalido Introduces Visual Business Modeling Tool
Business Users Gain Improved Input into BI and Data Warehouse Architecture (April 23, 2008)

Operational Intelligence and Event Processing Research Agenda for 2008
Organizations Seek Awareness of Real-Time Events and Analysis of Patterns (April 11, 2008)

A New Focus on Performance in the Contact Center
Companies should concentrate on effectiveness as well as efficiency (April 11, 2008)

IRI Launches New Analytics and Information Services Platform
IRI Liquid Data Offers Analytics on Demand to CPG and Retailer Companies (April 11, 2008)

Teradata Extends Offerings in Enterprise Marketing
New Enterprise Offer Management (EOM) suite enables interacting with customers more confidently (April 11, 2008)

Information Management Research Agenda for 2008
Focus Is on Improving Value, Quality and Timeliness of Information (April 1, 2008)

IBM’s Vision for BI and Information Management
Acquisition of Cognos Alters Market Landscape (April 1, 2008)

Infor’s Intentions for Performance Management
Vendor Looks to Its Installed Base for Growth  (April 1, 2008)

IT Performance Management Research Agenda for 2008
Increased IT Complexity Requires Focus on Management Insights (April 1, 2008)

Xactly Moves into Sales Performance Management
Products and Partnerships Expand Company’s Reach (April 1, 2008)

Lower Your Health Benefit Costs
Proper Software Can Help Reduce Benefit Expense, Mitigate Risk and Improve Insight  (April 1, 2008)

Customer Performance Management Research Agenda for 2008
Focus Is on Expanding Interactions with Customers (March 7, 2008)

Cincom Delivers Suite for Customer Experience Management
Products Support Key Functions of CEM (March 7, 2008)

Graham Technology Goes to Heart of Customer Experience Management
Ciboodle Provides Platform for Building Interaction-Handling Processes (March 7, 2008)


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