Articles

Contact Center Market Continues To Contract

Richard Snow — 2012-01-25

Contact Center Market Continues To Contract Vendors make acquisitions to add new technologies VentanaView Richard Snow 2012-01-24 V12-03 Summary 2011 was a busy year for acquisitions among vendors in the contact center market. In addition to the tw

Host Analytics Builds Central Repository

Robert D. Kugel CFA — 2012-01-21

Host Analytics Builds Central Repository Decision Hub brings to users of financial software a common data store QuickTake Robert D. Kugel CFA 2012-01-20 QT12-04 Take Host Analytics’ Decision Hub offers users of its financial software as a service (SaaS

IBM Touts New Approaches to BI and Analytics

David Menninger — 2012-01-19

IBM Touts New Approaches to BI and Analytics Focuses include automated operations, personalized analytics and predictive use of big data Ventana Monitor David Menninger 2012-01-18 M12-01 Summary IBM has expanded its vision of business intelligence (B

IBM Intensifies Information Management

David Menninger — 2012-01-17

IBM Intensifies Information Management Vendor continues to advance full range of products Ventana Monitor David Menninger 2012-01-16 M12-02 Summary IBM has produced enhancements to its products for information management in three general categories:

Informatica Parses Hadoop

David Menninger — 2012-01-14

Informatica Parses Hadoop HParser extends capabilities for working with big-data sources QuickTake David Menninger 2012-01-13 QT12-03 Take Beginning with Version 9.1, introduced earlier this year, Informatica’s flagship product has been able to access d

Companies Should Consider Price and Revenue Optimization

Robert D. Kugel CFA — 2012-01-07

Companies Should Consider Price and Revenue Optimization Flexible approach to pricing can boost profitability and market share VentanaView Robert D. Kugel CFA 2012-01-06 V12-02 Summary Price and revenue optimization (PRO) is a business discipline used

QlikView 11 Emphasizes Collaboration

David Menninger — 2012-01-06

QlikView 11 Emphasizes Collaboration BI vendor also changes course on mobility QuickTake David Menninger 2012-01-05 QT12-02 Take QlikTech recently introduced QlikView 11, the latest version of its business intelligence (BI) software, which showcases ne

Moments of Truth Form the Customer Experience

Richard Snow — 2012-01-05

Moments of Truth Form the Customer Experience Effective use of analytics can help turn them positive VentanaView Richard Snow 2012-01-04 V12-01 Summary Many companies today are trying to improve the customer experience as a way to upgrade business r

Oracle Open World Ignores Business Users

Robert D. Kugel CFA — 2012-01-04

Oracle Open World Ignores Business Users Fusion Applications generally available but not many conference sessions about them QuickTake Robert D. Kugel CFA 2012-01-03 QT12-01 Take Each year line-of-business users are reminded that Oracle Open World is no

Interactive Intelligence Offers Free Trial

Richard Snow — 2011-12-31

Interactive Intelligence Offers Free Trial Companies can test-drive a contact center in the cloud QuickTake Richard Snow 2011-12-30 QT11-77 Take Vendors of contact center systems have been moving to the Internet cloud, and Interactive Intelligence is o

Kinaxis Supplies Analytics for S&OP

Robert D. Kugel CFA — 2011-12-29

Kinaxis Supplies Analytics for S&OP Companies with complex supply chains need sales and operations planning QuickTake Robert D. Kugel CFA 2011-12-28 QT11-78 Take Kinaxis provides software for large corporations with complex supply chains. Over time

Find the Right Tool for Fixed-Asset Management

Robert D. Kugel CFA — 2011-12-24

Find the Right Tool for Fixed-Asset Management Spreadsheets too limited for optimizing critical investments VentanaView Robert D. Kugel CFA 2011-12-23 V11-45 Summary Many companies rely heavily on desktop spreadsheets to support the data collection an

IBM Brings Analytics to iPad

Mark Smith — 2011-12-22

IBM Brings Analytics to iPad Cognos Mobile addresses demand for business intelligence on tablets Ventana Monitor Mark Smith 2011-12-21 M11-37 Summary In a step toward fulfilling its stated intention to make it easier to access and use analytics and busi

SAP Solidifies GRC Software Category

Robert D. Kugel CFA — 2011-12-20

SAP Solidifies GRC Software Category SAP BusinessObjects GRC 10.0 raises bar for managing compliance and risk Ventana Monitor Robert D. Kugel CFA 2011-12-19 M11-36 Summary For years governance, risk and compliance (GRC) software was a loose grouping of

Marketing Executives Must Be More Social

Mark Smith — 2011-12-17

Marketing Executives Must Be More Social Most aren’t ready to deal with explosion of new data VentanaView Mark Smith 2011-12-16 V11-46 Summary According to a global study of chief marketing officers (CMOs) by IBM, these executives face significant ne

Driver-Based Planning Can Provide Agility

Robert D. Kugel CFA — 2011-12-15

Driver-Based Planning Can Provide Agility Supported by software it can make budgeting and planning more effective VentanaView Robert D. Kugel CFA 2011-12-14 V11-44 Summary Driver-based planning builds financial forecasts on operational drivers. By usin

Mobile Technology from Sybase Strengthens SAP

Mark Smith — 2011-12-13

Mobile Technology from Sybase Strengthens SAP Major software vendor devotes resources to enterprise applications across lines of business Major software vendor devotes resources to enterprise applications across lines of business Ventana Monitor Mark Smith 2011-12-12 M11-34

Oracle Grabs Endeca To Advance Search in BI

David Menninger — 2011-12-10

Oracle Grabs Endeca To Advance Search in BI Software enables users to find relevant data and group it into information applications Ventana Monitor David Menninger 2011-12-09 M11-35 Summary In a move that may indicate the beginning of a new wave of act

HireVue Does Digital Interviews

Mark Smith — 2011-12-08

HireVue Does Digital Interviews Web-based video and structured process can make hiring quicker and more consistent QuickTake Mark Smith 2011-12-07 QT11-75 Take In the conventional hiring process it can take months to get from initial phone screening to

Teradata Expands Appliance Family

David Menninger — 2011-12-06

Teradata Expands Appliance Family Data warehouse specialist enhances hardware and software to bolster product line QuickTake David Menninger 2011-12-05 QT11-74 Take Teradata is at the center of a trend in the information management market toward broader