Managing the effectiveness of information technology (IT) and maximizing its value is critical to business success. Yet, the growth and complexity of applications, networks, systems and services can make IT management a daunting task. Ventana Research believes that IT performance management (ITPM) – the practice of effectively managing IT-centric business activities, initiatives and processes to a common set of goals and initiatives – can make a critical difference. Tools and methods for business service management (BSM), IT service management (ITSM) and IT asset management are important facets of an overall ITPM effort.

We are conducting this benchmark research to understand how business users and IT professionals view the effectiveness of their organization’s management of IT performance. Your participation will provide valuable information about how companies can improve their management of applications, networks, systems and services, including through use of performance data captured by BSM, ITSM and network management tools. Our findings will yield insights into the development and deployment of tools and methods for improving IT performance as well as best practices that may help your organization.