The Ventana Research Value Index: Agent Desktop Management in 2013 is the distillation of more than two decades of experience and knowledge of the market and the analysis of technology supplier product research efforts by Ventana Research, the premier benchmark research and advisory services firm. Built on a foundation of 14 years of business and technology research, this unbiased fact-based index is the first such industry undertaking to assess the value of software designed specifically for enabling Agent Performance Management.
The technology vendors assessed in the 2013 Value Index for Agent Desktop Management are: Altitude Software, Cicero, Cincom, Genesys, Jacada, KANA, OpenSpan, NICE Systems, Salesforce.com, and Upstream Works.
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Read the Market Announcement:
Ventana Research Unveils The 2013 Value Index for Agent Desktop Management
Learn more about the industry from our Benchmark Research:
Benchmark Research and Maturity Index on Agent Desktop Management
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