Newly
completed benchmark research from Ventana Research investigated the
move of contact center operations to the cloud. Join Richard Snow, VP
& Research Director at Ventana Research Wednesday, December 7, 2011
at 9 am PT, as he covers key details and research findings from the
Contact Center in the Cloud benchmark research in a live interactive
webinar. He’ll discuss:
- Current state of deployment of cloud-based contact centers
- Challenges associated with managing contact centers in the cloud
- Where cloud applications can drive increased efficiency
- Top 10 recommendations to act on immediately
