Operations in the Workforce and Supply Chain of Products and Services in 2010
February 05, 2010

You recognize your responsibility to advance the competency and maturity of your operations and workforce organizations through technology (See: “Seek Innovation and Optimization in 2010 at the Intersection of Business and Technology”). Optimal performance will be found in a delicate balance of people and their relationship to the supply chain of products and services, which is the backbone of every operation. To get more than mediocre results requires moving away from conventional wisdom and manual execution of repeatable processes that could be hindering better results. Change starts at the top with establishing excellence in managing performance; that requires an understanding of how systems can support an efficient process to align, optimize and understand performance across the workforce and operations. This focus should be built on integrated business planning (IBP), which can link the complex network of budgets, operations and performance, including forecasts and demand plans, in a seamless manner. The planning processes also needs support from insights on risks and required governance to minimize issues that could arise. Most of these tasks can accomplished by effective use of performance management applications that support planning and classifying risk through specific, trackable metrics and key risk indicators (KRI).

The unique aspects of managing a workforce involve a great amount of detail to ensure that all individuals are inspired to do the best possible job and can fulfill their commitments to their positions. Transitioning from the traditional human resources management system (HRMS) to talent management is imperative to doing business effectively and requires investments in the applications that support it. I believe that organizations dedicated to becoming really effective will commit to linking performance, compensation and incentives to the associated objectives. Tightening cost controls has become easier with new expense and spend management applications that can be onboarded easily through software as a service (SaaS) in which applications are rented only for those who need them. Sustainability from both management and informational perspectives will rise in importance, beginning this year.

Established technologies such as business intelligence (BI) and data warehousing should be combined with data quality and integration technologies to build a common view of information through master data management (MDM) and data governance processes. the increasing mobility of the workforce will require not only nimble use of mobile technology but interaction with the workforce through business and technology event-based operational intelligence and tightly focused information applications that can simplify business collaboration through a range of data and text. In all cases curtailing the use of spreadsheets and e-mail within a focused business technology perspective will help drive more efficiency and improve time to clarity. Better use of planning systems and management of assets and resources within the IT portfolio will contribute to  higher profitability and realization of expected outcomes.

The right set of applications and information can further the goal of achieving the best possible operational performance from efficient processes and focused activities of the workforce.

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Regards,

Mark Smith – CEO & EVP Research


 

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